Service Manager

Job Description

JOB SUMMARY:

The Service Manager is responsible for keeping abreast of technology developments and assisting with customer relations, product line enhancements and product service. Additionally, the Service Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the Service Department Team along with key administrative duties. The Service Manager is also responsible for adhering to the organization's Quality program.

ESSENTIAL JOB DUTIES:

• Responsible for planning for the immediate and long-term growth needs of the office including finding profitable market segments to pursue.
• In coordination with the General Manager, develop and maintain a district safety/quality plan and assist in developing and maintain safety KPI's and safety awards.
• Assist in the preparation of the annual budget and quarterly forecasts.
• Maximize sales and profit for location and individual product lines.
• Drive performance and continuous improvement to meet or exceed service KPI's.
• Organize sales and AR meetings for service department.
• Coordinate product lines and set short/long term objectives to drive department success and develop talent.
• Manage the Service Department field personnel to build first class service team.
• Manage and complete all open work orders within 30 days of creation.
• Complete all inspections on-time per the company KPI goals or better.
• Schedule all field activities and proper coordination with customers, using appropriate manpower planning tools. Assists when problems are encountered.
• Assist with the review of employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
• Manage the Service/Inspection Sales department activities:
  • Ensure adequate and capable resources to carry our sales activities at budgeted levels.
  • Prepare or help to prepare estimates, as required.
  • Review sales estimates before submitting to customer.
  • Encourage communications between sales, design, and field personnel.
  • Assist on customer calls and entertaining as appropriate.
• Manage and assist assigned operations managers with all assigned duties.
• Manage and assist Inspection Scheduler (or manager) to ensure the most effective and efficient schedule is being implemented.
• Manage and assist operation managers with labor plans and labor requirements.
• Ensure that Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24 x 7 x 365.
• Coordinate all equipment needed for each job and specific need.
• Visit job sites as needed and maintain communication between customer and field teams.
• Track design and labor actual costs to estimated costs. Communicate effectively between design and field teams by maintaining WPR, open work order and kick off meetings.
• Communicate with internal and external customers in a professional manner.
• Review all field employees per company policy. In cases where disciplinary action is required (counseling, suspensions, and/or terminations) coordinate with the
• General Manager and/or Regional Vice President as well as counsel with Human Resources for the appropriate course of action, required documentation, and retention of data entered in personnel files.
• Ensure company-provided vehicles are clean and well maintained in accordance with company policies.
• Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the District Manager.
• Ensure that employees complete bi-annual tool inventory checklist and report any lost or stolen tools.
• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
• Understand and follow SFS's Safety program, SDS book, Hazardous communication program, policies, and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees follow all site-specific safety policies.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or GED, required.
• NICET II or state specified certification, preferred.

Experience, Knowledge, Skill Requirements:

• 5+ years Fire Life Safety Industry experience.
• 3+ years of professional computer skills, ability to comprehend CAD drawings and blueprints.
• Construction industry, general management experience, required.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Systems and Software Skills:

• Ability to operate a computer and use Microsoft Office required.
• Experience with Salesforce and ERP systems, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required. Reliable transportation, required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Frequent local travel. Travel and other locations will vary.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

#LI-RF1

About Us

Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!


Summit Fire & Security , a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Benefits

Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

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• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.