Employee Experience Coordinator

Employee Experience Coordinator

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

The Workplace Experience (WPE) team is responsible for shaping the employee experience at Plaid, ensuring that our workspaces, events, and cultural touchpoints drive connection, collaboration, productivity, and engagement. Within WPE, the Employee Experience team brings Plaid's culture to life by designing and executing programs that foster belonging and engagement across both in-office and distributed environments, from flagship company-wide gatherings to onboarding, milestone moments, and everyday culture-building. We ensure every Plaid, whether new or tenured, remote or in-office, feels welcomed, valued, and connected.

As an Employee Experience Coordinator, you will help bring Plaid's culture to life by supporting internal events, employee programs, and everyday moments that help Plaids feel welcomed, connected, and celebrated. You will coordinate event logistics, employee communications, vendor details, and onsite execution for programs ranging from monthly social hours and team gatherings to company-wide events. You will work closely with teammates and cross-functional partners to keep projects organized, respond to employee questions, and ensure each experience runs smoothly from planning through completion. This role is a great fit for someone who is highly organized, eager to learn, comfortable juggling multiple priorities, and excited to provide hands-on support in a fast-paced environment.

Responsibilities

• Coordinate logistics, vendor relationships, budget tracking, timeline development, space setup, and communications for in-office and remote events.
• Serve as the first point of contact for employee emails, Slack messages, and support ticketsresponding directly or routing inquiries to the appropriate team member.
• Assist in planning and executing a variety of employee events and programs, including retreats, Plaiderdays, monthly socials, holiday parties, onsites/offsites, and more.
• Manage operational details and provide hands-on support to ensure programs run smoothly from planning through completion.
• Research vendors and venues, place catering orders, and create event signage and flyers.
• Oversee event setup, on-the-ground event management, and breakdown for social hours and flagship gatherings.
• Provide administrative support for events and programs, including project tracking, note-taking, task management, and swag coordination.
• Build excitement and keep employees informed by producing event communications such as invites, promotional materials, and recaps.
• Collaborate with cross-functional partners (People, DEIB, Comms, Workplace Operations) to support broader employee experience initiatives and create memorable experiences for all Plaids.

Qualifications

• Comfort being a visible presence in the office and engaging employees face-to-face
• 13 years of experience in an events, employee experience, administrative assistant, HR, or workplace experience role.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines at once.
• Proficient communication skills across multiple channels (email, Slack, decks, event invites, etc.) including clear, warm, and timely written and verbal communication skills.
• A proactive, can-do attitude and comfort working in a fast-paced, occasionally ambiguous environment.
• Collaborative mindset and comfort working cross-functionally with different teams and stakeholders.
• Experience planning and executing events.
• Comfortable being onsite three days per week in the NYC office(TuesdayThursday).
• Familiarity with tools like Google Workspace, Slack, Canva, Zendesk, or event platforms (e.g., Epoch)
• Experience supporting multi-office or distributed teams.
• Must be able to lift up to 50 pounds.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at View email address on click.appcast.io.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.