Personal Lines Account Manager

Fairhouse Insurance is an independent insurance agency serving individuals and families in the Memphis area. We help clients protect their homes, vehicles, and other assets through clear advice, personalized coverage, and responsive service.

We’re looking for a Personal Lines Account Manager who enjoys building relationships, takes ownership of follow-up, and proactively helps clients stay properly protected.

You’ll manage an existing portfolio of personal-lines clients, serving as their main contact for policy questions, changes, and renewals. You’ll also identify coverage gaps and opportunities to bring additional household policies into the agency.

Success in this role means keeping clients informed, resolving service needs, retaining business, and helping existing relationships grow.

This is a full-time, hybrid position based in the Memphis area, with a combination of in-office work and work-from-home flexibility.

• Manage client relationships: Respond to phone and email inquiries, explain coverage clearly, and follow through on outstanding requests.
• Own the renewal process: Review upcoming renewals, discuss premium or coverage changes, and explore carrier options when appropriate.
• Strengthen retention: Reach out proactively to address concerns and help clients understand the value of their coverage.
• Grow existing accounts: Identify opportunities to add appropriate home, auto, umbrella, and other personal-lines policies.
• Handle policy service: Process policy changes, prepare quotes and applications, answer billing questions, and help clients navigate the claims process.
• Coordinate with carriers: Resolve underwriting and service issues and keep clients informed of progress.
• Maintain accurate records: Document conversations, update policy information, and track follow-up in our agency systems.
• Improve how we work: Share ideas that make service more consistent and the client experience better.

• Experience servicing home and auto insurance accounts, preferably at an independent agency working with multiple carriers.
• A proactive approach to renewals, client retention, and identifying additional coverage needs.
• Strong communication skills and the ability to explain insurance in plain language.
• Reliable follow-through, attention to detail, and the ability to manage competing priorities.
• Comfort using agency management systems, carrier portals, and everyday office software. EZLynx experience is a plus.
• An active Property & Casualty insurance license, or willingness to obtain one.
• Ability to work both independently and collaboratively in a hybrid environment.