Receptionist

Locations of Love Salon Receptionist Ferndale, MI·Part time Apply for Salon Receptionist We are looking for an organized Salon Front Desk Associate to provide customer and administrative support for our salon. In this role, you will be required to greet and welcome clients, secure bookings, manage appointment schedules, process transactions, and assist with sales and marketing. About Locs of Love Locs of Love LLC is a premier hair salon that is dedicated to providing exceptional hair care services to its clients. We specialize in natural hair care, extensions, and protective styles for all hair types and textures. Our team of expert stylists has years of experience and is passionate about helping clients look and feel their best. Description To ensure success as a salon receptionist, you should possess excellent organizational and marketing skills. A top-notch salon receptionist should be able to remain calm in stressful situations and provide excellent customer service and support. Experience with Phorest scheduling, Shopify & Square platforms are a plus. Salon Front Desk Responsibilities: Greeting and welcoming customers and team members in a friendly and professional manner. Tending to customer needs, inquiries, and complaints. Informing Stylist about customer appointments and requirements. Managing phone calls & emails Processing bookings and cancellations, and managing appointment schedules. Ensuring that the salon floor is kept clean and professional. Assisting with marketing and sales by providing customers with information on promotions and new products and services. Processing transactions and issuing receipts. Performing administrative tasks such as filing, updating records, and logging transactions. Upselling Locs of Love Products to clients Assisting with salon upkeep to ensure a successful and efficient day. Washing and folding laundry, cleaning stylist tools etc. Having a social media presence when required Wage Increase Breakdown – Front Desk Concierge Starting Rate (Training Period): $13.80/hour Duration: First 30 days (Training) This is part of the 90-day probationary period . Post-Training (Still in Probation): $14.00/hour Duration: Day 31 through Day 90 Employee remains in probationary period until 90 days is completed. $15.00/hour Starts immediately after successful completion of the 90-day probationary period. 6-Month Mark: $16.00/hour Increase of $1.00 after six months of employment . 1-Year Mark (Cap): $17.00/hour Final $1.00 increase at 12 months of employment . This is the cap rate for the position. Summary Path: (all achieved within the first year, capped at $17/hr) #J-18808-Ljbffr