Desktop Technician

Desktop TechnicianCorporate Office - Cleveland, OHDescriptionWe're looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction. You'll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter.ResponsibilitiesProvide support for desktops, laptops, and standard business applicationsTroubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivityManage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access controlSet up and configure user workstations, accounts, and system accessSupport email, printing, file access, and phone systemsUse Ivanti Neurons for endpoint imaging, patching, and device managementSupport and troubleshoot systems protected by Barracuda (email/web security)Track and document issues to ensure timely resolutionMaintain hardware and software inventoryResolve hardware and software issues, including replacements and repairsEscalate issues as needed and work with Systems Administrators on resolutionAssist with system updates, deployments, and internal IT projectsFollow company policies related to security, access, and acceptable useRequirements5+ years of IT support experience in a business environmentStrong working knowledge of Windows 11, Microsoft Office, and Active DirectoryExperience with Microsoft 365 administrationExperience using endpoint management tools (Ivanti or similar) for imaging and patchingExperience with email or network security platforms (Barracuda or similar)Understanding of basic networking (DNS, DHCP, TCP/IP)Experience handling user onboarding/offboarding and access managementDiagnoses issues, identifies solutions, and drives resolution end to endClear communication and solid documentation skillsAble to manage multiple tasks and prioritize effectivelyAdditional DetailsThis is an in-house role supporting internal users (not an MSP environment)Uses Ivanti Neurons for device management and Barracuda for securityPosition requires someone who takes ownership, works independently, and follows issues through to resolution