Client Services Representative

Job Description

Job Description

Far West Center is an award-winning community mental health center serving residents of Cuyahoga and Lorain Counties. We offer an excellent opportunity for talented individuals seeking a full-time position as:

I . CLIENT SERVICES REPRESENTATIVE - RESPONSIBILITIES

• Provides front desk coverage during all hours of operation.
• Greets clients, visitors and guests with professional, respectful and efficient demeanor at all times.
• Schedules client appointments electronically according to Center standards, interacting with direct service providers to assure accuracy and completeness.
• Completes and verifies new client chart documents, fee agreements, and related forms with clients.
• Enters new and revised client data into electronic health record. Reviews client information at each visit and updates any changes in the system.
• Assures accurate and complete electronic or manual data entry, including all new client enrollment documents, screening surveys, history forms, and outcomes questionnaires.
• Accurately collects and records co-payments and related client fees or payments as required.
• Completes all required annual renewals of client, including demographic, payor and consent forms.
• Receives and routes phone calls accurately and efficiently.
• Assists with Medical Records Room functions including, but not limited to, compliance with HIPAA standards for confidentiality; retrieving/filing charts; processing records requests; correspondence filing; offsite record storage, and related functions.
• Assists in maintaining Record Room in organized, secure manner at all times.
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• Troubleshoots office equipment problems and reports unresolved problems to supervisor.
• Maintains office, waiting area, and other client common areas in neat, orderly condition.
• Assists with other duties related to safety and security, efficient office operations and client satisfaction.
• Collaborates with the Intake Office and the Billing Office.
• II . DOCUMENTATION RESPONSIBILITIES OF THE CLEINT SERVICES REPRESENTATIVE 
  Completes all required documentation accurately and on time.
• Major data and documentation responsibilities include but are not limited to: client data entry; client- or provider-related typing, forms or spreadsheet creation; client record forms, new client admission packets; other forms, reports and/or projects as required.
• III .  QUALITIES AND ATTRIBUTES OF THE CLIENT SERVICES REPRESENTATIVE
• Upholds customer service standards of excellence and courtesy.
• Maintains a positive, business-like presence at all times when interacting with clients, visitors, guests, and staff
• Polished verbal, written and interpersonal communication skills. Interacts with other professionals, agencies, and the general public with respect and propriety.
• Shows flexibility and adaptability to change.
• Identifies ideas which contribute to overall office efficiency, quality and customer service.
• IV. QUALIFICATIONS FOR THE CLIENT SERVICES REPRESENTATIVE
• High School Diploma. Associates’ degree in business or health information preferred.
• Three years’ recent experience in related healthcare office environment.
• EHR proficiency required.
• Knowledge of medical terminology highly desirable.
• PC proficiency required. Skilled in Microsoft Office.
• Reports to Manager of Outpatient Services, or designee.

Competitive salary and benefits package.

Far West Center is an award-winning community mental health center that serves residents of Cuyahoga and Lorain Counties with clinical assessment and treatment services, as well as unique recovery programs related to trauma, postpartum depression, wellness, family caregivers, older adult wellness, programs for the faith community, and Mental Health First Aid. We accept all commercial, Medicaid and Medicare and other insurance plans - serving those in need of mental health services, regardless of ability to pay.

Company Description

Far West Center is an award-winning community mental health center that serves residents of Cuyahoga and Lorain Counties with clinical assessment and treatment services, as well as unique recovery programs related to trauma, postpartum depression, wellness, family caregivers, older adult wellness, programs for the faith community, and Mental Health First Aid. We accept all commercial, Medicaid and Medicare and other insurance plans - serving those in need of mental health services, regardless of ability to pay. \r\n\r\nONLY CANDIDATES MATCHING POSITION REQUIREMENTS WILL BE CONSIDERED.\r\nNO PHONE CALLS\r\nE.E.O. Employer