Case Manager

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center!

Case Manager - Full Time, Monday - Friday 8:30am - 5:00pm. This position is eligible for applicable shift pay differentials.

The Case Manager plays a vital role in supporting patients as they transition from inpatient treatment to ongoing care. This position focuses on aftercare planning and coordination, working closely with patients, families, and providers to ensure a seamless and individualized continuum of care. Responsibilities include developing comprehensive discharge plans, securing appropriate treatment resources such as outpatient providers and transitional housing, and facilitating communication with external referents. The Case Manager also provides guidance around insurance navigation, FMLA, and financial assistance as part of a holistic support approach to each patient's recovery journey.

RESPONSIBILITIES INCLUDE:

• Meet with active patients regularly for discharge planning to develop continuing care plans and ensure continuity of care
• Research aftercare treatment options for patients including transitional housing if needed
• Locate and secure transitional housing if needed and 12 Step meetings, specialists, doctors, therapists, psychologists, MAT providers, etc. in patients’ home areas as needed
• Collaborate with families and referents on patients’ discharge plans with permission of the patient
• Consult with patients and families on payment options and available financial support to create a clear understanding of the process
• Assist patients and families with understanding FMLA and short-term disability benefits, focusing on guidance and support throughout the process
• Help patients complete FMLA and disability-related paperwork, providing guidance on claim submission and follow-up as needed
• Collaborate with the quality department to send any required paperwork to aftercare resources
• Develop a strong, ongoing relationship with patients and their families. Maintain ongoing healthy communication with the patient's families
• Accurately share information in team meetings
• Facilitate referrals to ancillary services. Ensure the correct documentation is collected and/or received
• Assist in ACA/AMA interventions with the Clinical and Nursing department
• Maintain a basic understanding of health insurance benefits, health insurance terms, and other payment methods that are used for our organization
• Complete all assigned documentation in a neat, accurate and timely manner
• Exercise sound professional judgment and seek assistance as necessary
• Protect the privacy of all patient information in accordance with the organization's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a health care provider
• Provide crisis support to other clinicians and patients, as needed and in emergency situations

OTHER DUTIES:

This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

ESSENTIAL FUNCTIONS:

For patient care needs, this is an on-site role. Meets and communicates with providers and partners, clearly deliver information related to continuing care services. Occasional driving to appointments. Consistent computer and phone, general office equipment use.

QUALIFICATIONS:

• HS Diploma or equivalent and applicable experience in substance abuse recovery care. Bachelor's degree in Social Work or other relevant field and/or CASAC preferred
• Familiarity with FMLA and short-term disability processes, or a willingness to learn quickly
• Familiarity with all relevant healthcare standards: OASAS, ASAM, JCAHO, etc.
• Demonstrated communication, critical thinking, and interpersonal skills
• Proficiency with data management and electronic health records
• Strong problem solving, conceptual, and analytical skills

Preferred Qualifications

• Specific experience with stabilization and withdrawal management care and/or inpatient rehabilitation settings
• Experience working as part of a multi-disciplinary team
• Knowledge of resources and different pathways of recovery for patients with substance use disorder

We are an Equal Opportunity Employer and committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital or familial status, pregnancy, reproductive health decision making, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.