Client Care Consultant

Job Description

Job Description

Client Care Consultant

Health at Home | Port St. Lucie, FL

If you love helping people, building relationships, solving problems, and closing opportunities, keep reading.

At Health at Home, we believe healthcare should feel personal. Families often call us during some of the most stressful and uncertain moments of their lives. They aren't looking for a salesperson. They're looking for answers, guidance, and someone they can trust.

That's where you come in.

We're looking for a Client Care Consultant who can connect with families, understand their needs, educate them on care options, and help them confidently move forward with Home Health or Private Duty services. This is part healthcare, part customer service, part sales, and all about helping people.

Who We Are

Health at Home is a locally owned healthcare organization providing Medicare-certified Home Health and Private Duty services throughout Palm Beach, Martin, St. Lucie, Indian River, and Broward counties.

For more than 20 years, we've helped patients remain safe, healthy, and independent in the place they call home.

We are ACHC accredited, clinically driven, growth-minded, and obsessed with delivering an exceptional experience for patients, families, referral partners, and one another.

We're building something special here. We work hard, move fast, challenge each other to improve, celebrate wins, and genuinely enjoy what we do.

What You'll Do

• Respond to inbound calls, website inquiries, and referral opportunities

• Guide families through available care options and service pathways

• Coordinate consultations, assessments, and admissions

• Build trust and confidence with patients, families, and referral sources

• Manage an active pipeline of opportunities and follow-up activities

• Collaborate with clinical, intake, scheduling, marketing, and leadership teams

• Occasionally meet with families in homes, hospitals, rehabilitation facilities, and senior living communities

• Help more patients access the care they need while supporting the agency's growth goals

What Makes You Successful

You might be the perfect fit if you:

Love talking to people

Build rapport quickly

Are naturally organized and follow through on commitments

Enjoy solving problems and helping families find solutions

Are comfortable discussing services, pricing, and care options

Thrive in a fast-paced environment where no two days are the same

Want to be measured by results and take pride in winning

Experience We Value

• Sales, admissions, intake, customer service, or healthcare experience

• Home Health, Private Duty, hospice, senior living, healthcare, or related industry experience preferred

• Experience using a CRM or managing a sales pipeline is a plus

• Strong communication, relationship-building, and organizational skills

Why Join Health at Home?

• Make a real difference in people's lives every day

• Join a company with a strong reputation and deep community roots

• Work alongside an engaged leadership team that values ideas and initiative

• Be part of a growing organization with significant career advancement opportunities

• Competitive compensation plus performance incentives

• Medical, dental, vision, PTO, and 401(k)

• A culture that believes high standards and having fun can coexist

A Final Thought

This role isn't for someone who wants to sit behind a desk and simply answer the phone.

It's for someone who enjoys connecting with people, creating solutions, driving outcomes, and helping families navigate important decisions with confidence.

If that sounds like you, we'd love to talk.

Health at Home is an Equal Opportunity Employer and maintains a drug-free workplace.