Front Office Supervisor (orthopedic clinic)

Front Office Supervisor (orthopedic clinic) Puget Sound Orthopedics Clinic Tacoma, 1724 W Union, Tacoma, Washington, United States of America Proliance Surgeons welcomes patients from all walks of life. We support diverse backgrounds and foster growth and development. We offer a comprehensive benefit and pay package, including health coverage, 401k with match and profit share, PTO, and more. Washington State Minimum Wage details are available on our careers page. Compensation will be based on experience, qualifications, and internal equity. Position Summary The Front Office Supervisor supports daily operations of the front office team within an orthopedic practice, ensuring efficient workflows, high‑quality customer service, and operational excellence. The role includes training, scheduling, managing day‑to‑day activities, and driving continuous improvement. Location Proliance Puget Sound Orthopaedics (Tacoma, Lakewood & Gig Harbor) Schedule Monday - Friday, 8:00am - 5:00pm Key Duties and Responsibilities Supervise front office functions, including patient access, call center, and front desk operations. Ensure all patient interactions, from check‑in to check‑out, are handled efficiently, minimizing wait times and addressing patient concerns. Oversee registration, scheduling, and insurance‑related tasks, ensuring smooth operation according to practice standards. Assist with maintaining compliance with practice policies, procedures, and regulations. Provide day‑to‑day supervision and support to the front office team, ensuring staff meet performance standards and operational goals. Train, coach, and develop front office staff to improve performance and foster a positive work environment. Assist with scheduling front office team members to ensure adequate staffing levels across all locations. Provide ongoing support and guidance to team members, offering constructive feedback and identifying development opportunities. Assist with utilizing practice management and electronic medical records systems to enhance workflow and improve service delivery. Contribute to the identification and implementation of process improvements within front office operations. Use available data to monitor front office performance and make adjustments to improve efficiency and patient satisfaction. Conduct regular audits to ensure accurate insurance verification, registration, and scheduling practices. Identify and address operational inefficiencies or errors and contribute to corrective action plans. Help maintain adherence to all compliance and risk management standards. Education and Experience High School diploma or equivalent. Minimum 5 years of experience in a medical office setting, with at least 3 years in a supervisory or leadership role. Demonstrated knowledge of medical insurance, benefits, prior authorizations, and payer requirements strongly preferred. Previous experience in an orthopedic or specialty medical practice. Experience with practice management systems and electronic medical records such as NextGen, Epic, and other medical office systems. Knowledge, Skills and Abilities Strong communication, leadership, and problem‑solving skills. Strong interpersonal and communication skills, with an ability to build positive relationships with patients, staff, and physicians. Excellent customer service skills with a focus on enhancing the patient experience. Ability to provide regular feedback to staff and facilitate performance improvement. Demonstrated leadership abilities, with experience in coaching, training, and mentoring staff. Ability to model patience, composure, and professionalism in all team interactions. Skilled in delegating tasks and ensuring team collaboration to meet practice goals. Proficient in Microsoft Office applications (especially Excel) for data management, reporting, and analysis. Comfortable with learning and adapting to new software tools and technology. Strong attention to detail and ability to manage time efficiently. Strong problem‑solving skills, with the ability to identify issues and find effective solutions. Flexible and adaptable to changes in workflow, staffing, and patient volume. Able to maintain a positive attitude while working under pressure or dealing with challenges. Ability to manage multiple tasks and priorities while ensuring high standards of quality and efficiency. Skilled at maintaining organization and ensuring timely task completion. Proactive in identifying operational improvements to enhance productivity and patient care. Willingness to work flexible hours as needed, including travel between clinic locations. Reliable in terms of attendance and commitment to meeting operational needs. Work Environment & Physical Demands The work environment and physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable differently‑abled persons to perform the essential functions. #J-18808-Ljbffr Proliance Surgeons, Inc.