Executive Housekeeper

Compensation: $65,000 to $72,000 per year plus bonus What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job… The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained. What you’ll be doing… Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas. Ensure compliance with hotel brand standards, updating department procedures as needed. Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed. Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines. Lead and support department goals, objectives, and budgets. Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates. Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs. Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns. Always maintain professionalism consistent with hotel brand and company expectations. Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies. Experience & Education: 3+ years of hotel housekeeping experience, preferably in a leadership role High School diploma or equivalency education certificate required Communication: Excellent verbal and written communication skills Must be able to speak, read, and write in primary language used in the workplace Physical: 8+ hours per day; stand and walk frequently throughout the workday Reach, bend, stoop, kneel, and pivot frequently through workday Lift, lower, push, pull, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Benefits on day one, Complimentary parking, Hilton Travel Program The Hilton Garden Inn Minneapolis Downtown is situated just one block from Minneapolis Convention Center, within walking distance to the bustling Nicollet Mall shopping strip and in the heart of downtown Minneapolis' corporations and entertainment. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary WiFi access. Swim laps in the hotel's indoor swimming pool and keep fit in the fitness center with both cardiovascular machines and weights. Borrow a Stay Fit Kit from reception to work out in the privacy of your own room. Keep up with work in the business center, and host meetings and other events in The Lakes. Start each day with a delicious cooked-to-order breakfast atThe Garden Grille & Bar restaurant, or pick up supplies at the 24-hour Pavilion Pantry convenience store. #J-18808-Ljbffr