AP/Expense Associate

Job Description

Job Description

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Monday-Friday 8am-5pm

• Utilize appropriate logs and/or tracking software for all-expense processing work

• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

• Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received

• Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals

• Review requests for compliance with policies and/or procedures; escalate concerns to supervisor

• Use established procedures, standards, and formats to complete expense processing requests to client satisfaction

• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• Communicate with team members, lead, supervisor or client on job or deadline concerns

• Meet contracted deadlines for service delivery to our clients

• Troubleshoot basic software or hardware problems

• Utilize appropriate logs and/or tracking software for all-expense processing work

• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

• Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received

• Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals

• Review requests for compliance with policies and/or procedures; escalate concerns to supervisor

• Use established procedures, standards, and formats to complete expense processing requests to client satisfaction

• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• Communicate with team members, lead, supervisor or client on job or deadline concerns

• Meet contracted deadlines for service delivery to our clients

• Troubleshoot basic software or hardware problems

• High school diploma or equivalent required; Associate Degree or advanced degree preferred.
• 1–2 years of related financial experience in a professional services organization; experience in legal, banking, or large corporate environments preferred.
• Prior knowledge of financial systems such as Aderant Expert, Chrome River, Elite, Concur, or other comparable systems preferred.
• Proficiency in MS Office and spreadsheet software applications required.
• Proven customer service skills to create, maintain, and enhance client relationships.
• Excellent organizational skills with the ability to manage multiple assignments simultaneously.
• Ability to maintain confidentiality of sensitive materials/documents.
• Strong attention to detail, time‑management, and problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast‑paced environment.
• Customer service experience.

The salary range for this role at the noted RRD location is $17.02 - $23.46 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans