Senior Director, Quality Control

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.Summary of Objective:This position provides senior leadership and strategic direction for Quality Control (QC) operations across the NH Development and Manufacturing campus. The Senior Director, QC is accountable for the overall performance, compliance, and scalability of QC laboratory functions, including financial stewardship, operational excellence, and technical capability development. This role ensures the delivery of high-quality testing services in support of GMP manufacturing and client programs.The Senior Director will lead and evolve QC capabilities to support business growth, regulatory expectations, and client needs, while serving as a key member of the Quality leadership team. This includes oversight of method lifecycle management (development, transfer, validation), raw material through stability testing, and QC support for formulation and process development. The role also has responsibility for laboratory expansion initiatives, including capital planning, capacity modeling, and implementation of new technologies and services.This position serves as a primary client-facing leader for QC, engaging at a strategic level to support business development, program execution, and regulatory interactions.Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.Provide strategic and operational leadership for all Quality Control functions, ensuring compliant execution of cGMP testing including raw materials, in-process, release, stability, environmental monitoring, and clean utilitiesEstablish and drive QC vision, strategy, and long-term roadmap, aligned with organizational growth, regulatory expectations, and client needsOversee complex and critical investigations (deviations, OOS/OOT, EM excursions), ensuring robust root cause analysis and effective CAPA implementation across internal and external laboratoriesServe as client interface for QC, supporting business development, contract negotiations, and ongoing program governanceBuild and maintain strong client relationships, proactively identifying opportunities to expand services and improve quality and deliveryPartner cross-functionally with Manufacturing, MSAT, Validation, and Quality Assurance to drive end-to-end product quality and process performanceProvide strategic oversight of method lifecycle management, including development, transfer, validation, and continuous improvementEnsure timely and effective analytical support for formulation and process development programsLead and execute laboratory expansion and modernization initiatives, including facility design, technology implementation, capacity planning, and resource strategyDevelop and manage departmental budgets, capital investments, and resource planning to support operational and strategic objectivesBuild, develop, and retain high-performing leadership and technical teams, fostering a culture of accountability, innovation, and continuous improvementEnsure QC operations remain inspection-ready at all times, with full compliance to FDA, EMA, ICH, and global regulatory requirementsSupport and lead regulatory inspections and client audits, serving as a key subject matter expert and spokesperson for QCDrive operational excellence initiatives, including digitalization, automation, and continuous improvement to enhance efficiency, robustness, and data integrityProvide strategic oversight for supplier and contract laboratory quality, ensuring appropriate governance and performance managementSupport regulatory submissions and client communications related to QC, including responses to health authority inquiriesMonitor industry trends and emerging technologies to advance QC capabilities and maintain competitive advantagePerform other duties as assigned by executive leadershipSpecial Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BS in Chemistry, Biochemistry, Microbiology, Biology or related life sciences field. Advanced level degree preferred15+ years Pharmaceutical or Biotechnology industry experience Prior experience in leading a commercial, aseptic drug product quality control team7+ years previous QC management experienceQuality leadership experience working on cross-functional teams to harmonize operational, testing and compliance processesPrior experience in a CMO or dealing with CMOs preferredDemonstrates excellent verbal, written, and interpersonal communication skillsDemonstrated ability to perform in a fast paced environmentHighly developed leadership capabilities to motivate and inspire teamsIndependently motivated, detail oriented and good problem solving ability.Demonstrates a strong customer service orientation with effective follow throughDriven to excellence while encouraging others to engage in process improvement and innovationA leader who inspires and motivates, through excellent listening skills and a willingness to mentor team membersManagement of 5+ direct reports across multiple sites with overall group greater than 50 people #LI-AL1Join us and be part of building the bridge between life changing therapies and patients. Let’s talk futureEqual Employment Opportunity (EEO) Statement:PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.SummaryLocation: Bedford, NH, USAType: Full time