Valet Guest Service Manager - Annapolis, MD

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Valet Account Manager – [City] Location: Multiple hospitality properties in [City] Department: Valet Parking Division Schedule: Full-time; Schedule may include evenings, weekends, holidays, and other hours based on operational needs Classification: Exempt, subject to confirmation that the position satisfies all applicable salary and duties requirements Annual Salary: $[X.XX] per year Or Annual Base Salary Range: $[XX,XXX]–$[XX,XXX] Additional Compensation: May be eligible for bonus opportunities under the terms of the applicable bonus plan Pay Transparency and Equal Pay The posted base-pay rate or range is a good-faith estimate of the wage or salary PMC reasonably expects to pay upon hire for this position and listed work location. Starting pay will be within the posted range based on relevant experience, Qualifications, and property assignment. The range covers the expected starting rates at all properties included in this posting. Bonus opportunities, if offered, are separate from base salary and governed by the applicable bonus plan. Bonuses are not guaranteed. PMC supports legally protected compensation discussions and prohibits retaliation for exercising those rights. PMC does not request or use salary history in hiring or pay decisions except as permitted by applicable law. Position Summary The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing Schedule(s) and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary. Primary Objective Lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws. Essential Duties And Responsibilities Client Relationship Management Serve as the primary operational contact for the assigned property. Build professional relationships with clients and property stakeholders. Ensure contractual service requirements and performance standards are met. Respond promptly to client questions, concerns, and service issues. Identify opportunities to improve service quality, client satisfaction, and account performance. Operational Management Oversee daily valet and parking operations. Prepare Schedules and maintain appropriate staffing levels. Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards. Conduct regular inspections of the assigned operation. Address operational concerns and implement corrective actions when necessary. Perform or assist with valet duties when needed, including safely parking and retrieving vehicles. Financial and Administrative Responsibilities Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information. Review financial and operational reports for accuracy and identify unusual activity or discrepancies. Maintain accurate records and submit required reports on time. Work with regional leadership to manage labor costs and operate within approved budgets. Follow applicable cash-handling, timekeeping, payroll, and recordkeeping procedures. Employee Leadership and Development Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees. Communicate performance expectations and provide employees with regular coaching and feedback. Promote a respectful, inclusive, and professional Work Environment. Address performance and conduct concerns consistently and in coordination with Human Resources. Support employee development and internal advancement opportunities. Ensure employees follow company policies, client requirements, and safety procedures. Communication and Reporting Provide management with regular updates regarding staffing, operations, financial performance, client needs, and emerging concerns. Communicate effectively with employees, clients, vendors, Human Resources, and other departments. Respond appropriately to urgent operational matters. Attend required meetings and complete assigned training by established deadlines. Safety and Compliance Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices. Report workplace injuries, vehicle incidents, property damage, and safety concerns promptly. Ensure required incident documentation is completed accurately. Follow all applicable company policies and federal, state, and local requirements. Additional Responsibilities Travel locally or to other company locations when required. Work a flexible Schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours. Perform other job-related duties consistent with the position’s responsibilities and business needs. Supervisory Responsibilities The Valet Account Manager supervises assigned employees and is responsible for scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. The manager is expected to maintain an accessible leadership style, encourage employee participation, and continuously improve team performance and service quality. Qualifications Education and Experience High school diploma or equivalent required. At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred. Experience managing Schedules, payroll, labor expenses, or operating budgets preferred. Additional education or training in leadership, hospitality, or business management is beneficial but not required. PMC will consider relevant combinations of education, training, and experience. Licenses And Driving Requirements Valid driver’s license required. Driving record that meets PMC’s standards for positions involving vehicle operation. No more than three moving violations during the preceding three-year period. Ability to travel between assigned work locations when required. Ability to operate manual-transmission vehicles when required by the assigned property. Because driving is an essential function of this position, employment may be contingent upon completion of an applicable motor-vehicle-record review. Knowledge, Skills, And Abilities Strong leadership, coaching, and team-development skills. Excellent guest-service and client-relationship skills. Ability to prepare Schedules and manage staffing and overtime. Ability to review revenue, payroll, and expense information. Strong organizational, analytical, and critical thinking skills. Effective verbal and written communication skills. Ability to respond calmly and professionally to operational concerns. Ability to use computers, mobile devices, scheduling systems, and operational software. Ability to safeguard confidential employee, client, and company information. Ability to prioritize responsibilities and exercise sound judgment in a challenging environment. Background Screening and Fair Chance Hiring PMC considers qualified applicants with arrest or conviction records in accordance with applicable federal, state, and local fair-chance laws. Criminal-history inquiries and checks occur only after a conditional offer, except where applicable law permits or requires otherwise. Any assessment is job-related and follows applicable individualized-review, notice, and response requirements. Driving-record checks apply to assignments requiring vehicle operation. Work Environment This position works in both indoor and outdoor environments, including hotels, parking facilities, valet lanes, garages, and office areas. The employee may be exposed to moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions. PMC will provide appropriate rest, recovery, and cool-down periods and follow applicable federal, state, and local heat-illness-prevention requirements. Physical Requirements Standing and walking for extended periods. Moving quickly when operationally necessary and safe. Frequently entering and exiting vehicles. Bending, reaching, climbing stairs, and working in parking facilities. Lifting, carrying, pushing, or pulling items weighing up to 50 pounds. Safely operating vehicles and maintaining awareness of vehicles, guests, and pedestrians. Communicating effectively with guests, clients, and employees. PMC provides reasonable accommodations to qualified applicants and employees with disabilities, pregnancy-related limitations, and sincerely held religious beliefs or practices in accordance with applicable law. Essential duties may be performed with or without reasonable accommodation. For application or hiring accommodations, contact [HR email address or telephone number]. Technology, Cell Phone Use, and Expense Reimbursement This position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with company policy and applicable federal, state, and local law. Company-issued equipment may be provided when applicable. Compensation And Benefits Medical, dental, and vision insurance 401(k) plan Supplemental life and critical-illness insurance Bonus opportunities: Based off annual outlined goals Paid time off: paid vacation/PTO available to this position Paid training Leadership-development opportunities Tuition assistance through Bellevue University of up to $5,250 annually Nationwide employee discounts through Perks at Work Other compensation: Bonus opportunities Employment Classification PMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable federal, state, and local salary, duties, authority, and independent-judgment requirements. The position’s title alone does not determine its classification. The employee’s actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements change. At-Will Employment Except where applicable law or a binding agreement provides otherwise, employment is at will and may be ended by either party with or without cause or advance notice, subject to applicable law. An introductory period does not guarantee continued employment or override statutory termination protections. Equal Employment Opportunity PMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, religion, religious creed, ancestry, national origin, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, reproductive-health decision-making, gender, gender identity, gender expression, sexual orientation, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other status protected by applicable law. #J-18808-Ljbffr Parking Management Company