Bilingual Leasing Specialist

Elandis named as 2025 and 2026 Best Places to Work in Multi‑family is looking for an experienced Assistant Community Manager. At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% employer‑paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment. Responsibilities Financial Collect payments from prospective, current, and past residents and place them in the locked community safe. Marketing / Leasing Work with the team to ensure the community is rented to budgeted occupancy or higher. Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents meet. Inspect model, market‑ready apartments, and tour paths daily to ensure cleanliness and availability for touring prospective residents. Answer incoming phone calls and handle each call accordingly. Transfer calls to the Assistant Community Manager or Community Manager when appropriate. Greet prospective residents, qualify, determine needs and preferences, and professionally present the community and specific apartments while communicating features and benefits. Shop competition and be aware of local market conditions and trends. Contribute ideas to the Community Manager for marketing the community and improving resident satisfaction. Review all online and print advertising and post Craigslist ads for each available floor plan per company policy. Administrative Correctly complete all lease applications, including verifications, and notify prospective residents of results. Communicate with prospective residents regularly as needed. Complete all lease paperwork including related addenda and accept monies due. Execute lease contracts and process move‑ins, renewals, notice‑to‑vacate, and move‑outs in the operating system. Complete guest card information on every phone call, email, and walk‑in and enter information into the operating system. Perform follow‑up on prospects until a prospective resident has decided where they will apply. Inventory office supplies on a periodic basis. Report needs to the Community Manager. Organize and file appropriate reports, leases, and paperwork. Attend staff meetings when requested. Assist the Community Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move‑out inventory, market surveys, etc. Accept service requests from residents and forward to the service team for prompt processing. Conduct follow‑up with residents when the service request is completed. Ensure the office is open on schedule, confirm the condition of the office and model apartments are to company standards. Document conversations and activity dealing with prospective residents and residents in the lease file and operating system. Community Engagement Participate in weekly/daily office staff schedules and assignments. Represent the company in a professional manner at all times. Resident Relations Maintain a positive customer service attitude. Deal with resident concerns and requests in a timely manner to ensure resident satisfaction with management. Assist the Community Manager and Assistant Community Manager with any resident retention programs (e.g., resident functions, special promotions, monthly newsletters, etc.). Prepare renewal offers to present to the Community Manager. Once approved, confirm delivery, follow‑up, and track all renewal offers according to company policy. Follow through with distribution of all company or community‑issued notices (e.g., bad weather, emergency, etc.). Physically inspect the community when on grounds, pick up litter, and report any service needs to the service team. Inspect move‑outs and vacancies when requested. Report any observations that would negatively impact leasing efforts to the Community Manager. Safety Learn and ensure compliance with all company, local, state, and federal safety rules. Ensure that unsafe conditions are reported to the Community Manager in a timely manner. Follow a "safety first" principle. Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (e.g., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.). General Perform any additional duties or tasks assigned by supervisor or senior management. Qualifications Prior experience in a customer service position preferred. Knowledge of Multi‑Family Operating Systems and multiple PC software packages such as Microsoft Office, and familiarity with the Internet & Windows. Strong organizational, communication (written/oral), and interpersonal skills. Must be able to work in a fast‑paced and customer‑service‑oriented environment and exercise problem‑solving skills. Interact with co‑workers, supervisors, guests, and the public in a professional and pleasant manner. Work as part of a team, as well as complete assignments independently. Able to work full‑time, 40 hours, with possibility of overtime requirement. Salary: $18.00 - $19.00 per hour. #J-18808-Ljbffr Elandis