INTERVIEWING CLERK - 64061069

Requisition No: 877553 Agency: Department of Health Working Title: INTERVIEWING CLERK - 64061069 Pay Plan: Career Service Position Number: 64061069 Salary: $34,760.00 - $36,498.00 annually Posting Closing Date: 06/23/2026 Total Compensation Estimator ToolOPEN COMPETITIVE Your Specific Responsibilities: Incumbent serves as an Interview Clerk for the Dental Clinic performing duties which include but are not limited to tasks which involve work assignments that require independent judgment to accomplish. Incumbent must have knowledge of routine procedures for the Health Department and departmental operations. This position includes but is not limited to answering phones, scheduling clients, checking in clients for appointments, updating financial registrations, researching insurance coverages, keeping demographics updated, reminder calls, working as a team with co-workers to ensure all work is completed timely and accurately, training of co-workers. Working with dental encounters for billing in a timely manner. Must be highly motivated and ability to multi-task while providing exceptional customer service. Manages schedules for providers, maintains HIPAA compliance at all times, participates in staff meetings and various other task related to this position. This position reports to the Office Operations Manager.

CLIENT CONTACT DUTIES:

Greet and provide excellent customer service to all clients/visitors Answer phones; route calls appropriately, provide information, schedule/change/cancel appointments Review financial data to ensure client is up to date prior to any services; complete Registration/Updates as required Confirm all necessary documentation, pre-authorizations, referrals, insurance information and lab work are ready prior to the patient arriving for an appointment. Confirm appointments Offer referrals to clients who are not eligible or in need of service prior to our schedules allowing for an appointment Check in clients for their appointments and prepare necessary encounter form and other documents needed Provide appointment reminders and school notes as needed upon check-out

DENTAL CLERICAL & OTHER DUTIES:

Usage of various computer programs including but not limited to: HMS, Eaglesoft electronic dental system, Change HealthCare, Microsoft Office Input services in HMS ensuring they match Eaglesoft and the encounter form within 24 hours of services provided Ensure services entered in HMS are billable Ensure all information is updated in Eaglesoft and HMS Complete referrals “beyond our scope of practice” Scan documents as required in HMS/Eaglesoft Send and receive faxes timely Completes “End of Day” each day in Eaglesoft Document and send letters to clients for broken appointments Prepare encounter forms for off-site services as needed Assist with preparation of school sealant billing as needed Position may be responsible for maintaining and balancing a daily cash drawer, for Dental Clients. Performs other duties as assigned by Supervisor. Required Knowledge, Skills, and Abilities: Knowledge of the principles and techniques of effective communications. Knowledge of office procedures and practices. Ability to reach and stoop for filing purposes. Ability to handle high-volume workload accurately, quickly and in a professional manner. Ability to deal with the public in a tactful, courteous and effective manner. Ability to listen effectively. Ability to record and evaluate data relating to applicant employment or assistance for health care or community services. Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care and community services. Ability to review data for accuracy and completeness. Ability to perform basic arithmetical calculations. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relations with others. Qualifications:

MINIMUM-

1 year experience working in an office setting

PREFERRED-

Bilingual in English/Spanish Insurance Experience Eligibility experience (WIC/DCF/DOH) Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work:

MARION COUNTY HEALTH DEPARTMENT

1801 SE 32ND AVE OCALA FLORIDA 34471

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.