Customer Account Representative

Customer Account Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Position Summary

We are seeking a Customer Account Representative to support customer accounts, respond to inquiries, and help maintain positive ongoing relationships. This role is ideal for someone who enjoys communicating with people, organizing information, and identifying ways to improve the customer experience.

Responsibilities

• Serve as a point of contact for assigned customer accounts
• Respond to questions about products, services, and promotional offerings
• Provide accurate information and assist with routine account-related requests
• Follow up with customers regarding outstanding questions or service needs
• Maintain organized and accurate customer account records
• Identify customer needs and direct specialized requests to the appropriate team
• Communicate account updates and relevant information clearly
• Build positive working relationships through professional and timely interactions
• Gather customer feedback and share relevant observations with supervisors
• Collaborate with team members to support customer satisfaction and retention

Benefits

• Paid training
• Customer relationship management experience
• Professional development opportunities
• Supportive team environment
• Opportunities for career advancement
• Competitive compensation

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer-focused and professional attitude
• Good organizational and problem-solving abilities
• Attention to detail when handling account information
• Ability to manage multiple requests and follow up consistently
• Previous customer service, account support, retail, or sales experience is a plus

Additional Information

• Competitive salary of $52,000 – $58,000 annually
• Professional leadership development and training
• Career advancement opportunities
• Opportunities to develop management and business skills
• Hands-on experience with business operations
• Supportive and collaborative team environment
• Opportunities to take on greater responsibilities as you grow
• Performance-driven career development
• Long-term professional growth within the organization