Field Services Coordinator

Field Services Coordinator

Digitas Health is the modern creative agency that takes on the biggest moments in healthcare, raises the standard of creative, and connects people, partners, and ideas to create work that earns its place in culture. Purpose-built for today's complex and evolving landscape, we partner with some of the world's largest healthcare brands to do big things by moving faster, connecting deeper, and unlocking new possibilities at the intersection of creativity, data, technology, and empathy. Guided by our purpose, Connected for Good, and fueled by a vibrant, magnetic culture —we deliver meaningful work that drives relevance, changes behavior, and creates lasting impact, always grounded in humanity, not just technology. As part of Publicis Health and Publicis Groupe, we bring together entrepreneurial energy with the scale, stability, and depth of one of the world's leading communications networks.

At Digitas Health, what sets us apart isn't just who we work with, it's how we work and how it feels to be here. Our culture attracts curious, driven people who want to make a difference and be part of something bigger. Our teams are intentionally crafted across disciplines, perspectives, and experience levels, bringing strategy, creativity, data, and technology together from the start. We believe the best ideas come from curiosity, collaboration, and healthy debate and we expect people here to be thoughtful, engaged, and eager to shape what's next. If you're energized by complexity, motivated by impact, and excited to help redefine how healthcare connects with people, we'd love to meet you!

The Field Services team is responsible for all aspects of physician participation on unique medical marketing research protocols. This includes the recruitment, on-boarding, and retention of participating physicians. The Field services team is also responsible for the recruitment of research participants to various market research studies.

Primary Responsibilities:

• Recruiting and accurately gathering information for Physicians across multiple panels by therapeutic class including working with outside recruiting vendors;
• Ensuring timely and accurate delivery of physician materials to allow for study participation;
• Building and maintaining excellent physician relationships through frequent and timely communications via phone and email;
• Working with Research and Business Development to establish and set up physician quotas for specific patient types;
• Ensuring clear communications to participating physicians regarding patient quotas;
• Responding to any questions or problems from participating or recruited physicians;
• Ensuring that physicians are providing timely and accurate data;
• Interacting with internal Verilogue Research personnel to enable the delivery of superior products and services to our clients;
• Performing other administrative support duties as assigned/Executive Management support;
• Advise Business Development and Research on potential studies - fielding, timelines, costs, feasibility, etc.;
• Field/manage various qualitative studies (TDIs, Video Diaries, In-House/In-Office Interviews, etc.) with patients and HCPs;
• Manage recruitment vendor relationships.
• Leverage AI tools, including prompt development and agent-based workflows, to improve individual job performance, streamline field services processes, and enhance overall department effectiveness.

Key Competencies:

• Strong oral and written communication skills are required;
• High attention to detail and accuracy with the ability to prioritize and oversee complex processes is essential;
• Strong organizational and relationship building skills are required;
• Ability to manage multiple tasks while hitting strict deadlines;
• Ability to suggest and implement new and innovative changes to improve processes and procedures;
• Strong proficiency in MS Office (Word, Excel, and PowerPoint) is required.
• Comfortable experimenting with emerging technologies, including AI-enabled tools, prompt development, and workflow agents, to improve personal productivity and team performance.

Minimum Qualifications

• Minimum four (4) year degree required, with 0 – 2 years of experience in a professional business environment;
• History of interacting with medical professionals a plus;
• Knowledge of the pharmaceutical and healthcare industry or specific health-related conditions a plus.

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.