Residential Services Coordinator

Residential Services Coordinator

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Residential Services Coordinator , you will support individuals on their recovery journey by providing person-centered case management, advocacy, and resource coordination in an LGBTQ+-affirming residential environment. Through compassionate engagement and collaborative planning, you'll help residents build the skills, confidence, and connections needed to achieve long-term housing stability and independent living.

• Location: Francis House of Peace, 810 Arch St. Phila, PA 19107
• Schedule: Monday - Friday 9:00am-5:00pm
• Compensation: up to $23/hour, based on experience

What You'll Do

Support Resident Recovery

• Build trusting relationships and provide person-centered support to residents throughout their recovery journey.
• Develop individualized recovery plans with residents that promote wellness, housing stability, and self-sufficiency.
• Respond to crisis situations using sound judgment and appropriate intervention strategies.
• Foster an inclusive, respectful, and recovery-oriented living environment.

Coordinate Services

• Connect residents with housing, employment, healthcare, behavioral health, education, benefits, and other community resources.
• Support residents in maintaining housing stability and meeting program expectations.
• Assist with housing applications, documentation, transfers, and discharge planning.
• Collaborate with interdisciplinary teams and community partners to coordinate care.

Build Community

• Plan and facilitate recovery-focused groups and community-building activities.
• Encourage resident engagement, peer support, and skill development.
• Serve as a resource for residents while promoting independence and self-advocacy.

Documentation & Program Support

• Maintain accurate electronic documentation, including assessments, case notes, and goal plans.
• Participate in team meetings, supervision, and ongoing training.
• Provide program support in the absence of leadership, as needed.
• Participate in an on-call rotation for program emergencies.

What You'll Need

Education & Experience


One of the following is required:

• High school diploma or GED and four years of related experience
• Associate degree and two years of related experience
• Bachelor's degree

In addition, you should have:

• Experience working with individuals experiencing homelessness, behavioral health challenges, or similar populations.
• Availability to work evenings, weekends, and participate in an on-call rotation.

Knowledge & Skills

• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Computer proficiency and the ability to learn electronic case management systems.
• Ability to work independently while collaborating with a multidisciplinary team.

What You May Bring

• Experience in supportive housing or residential services.
• Knowledge of trauma-informed care, harm reduction, or recovery-oriented practices.
• Experience facilitating groups or life-skills programming.
• Familiarity with housing resources, public benefits, or community-based services.
• Experience working in LGBTQ+-affirming environments.

What We Offer


Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are


Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer


Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.