Case Coordinator

The Advocates for Human Rights: The Advocates is a volunteer based, non-governmental, non-profit 501(c)(3) organization dedicated to the promotion and protection of internationally recognized human rights. The Advocates’ programming focuses on women’s rights, including freedom from violence; migrant and refugee rights, including both advocacy and legal services; peacebuilding in post-conflict societies; due process and freedom from persecution; and economic and social rights. The Advocates work to bring about systems change, reinforce accountability mechanisms, raise awareness, foster tolerance, and help individuals more fully realize their inherent rights. Position Summary This position provides essential case management and client support for the Minnesota Habeas Project team. The role requires meticulous attention to detail in maintaining case files, managing the client database, tracking critical deadlines, obtaining information related to intakes, monitoring intake status and decisions, and compiling data for grant reports. The Case Coordinator ensures The Advocates delivers legal services in an expert and professional manner through excellent data management and case file maintenance, while pursuing a client-centered approach in all interactions. This role demands the ability to thrive in a fast-paced office atmosphere while maintaining composure to serve clients with compassion and care, with strong organizational skills, attention to detail, and excellent communication abilities essential for success. This position supports collaboration with partners at universities, law firms, and other legal service providers, with the goal of providing urgent pro bono legal representation to detained noncitizens. Primary Duties and Responsibilities The primary responsibility of this position is to support and coordinate ILS’ work related to the Minnesota Habeas Project. 1. Intake (45%) Conduct intakes for Minnesota Habeas Project Assist intake coordinator with discrete intake duties Occasionally conduct intake interviews with potential clients in other categories of cases Participate in duty-intake staff rotation 2. Data Management (20%) Manage data for Minnesota Habeas Project cases, from intake to conclusion Track intake and ongoing case status Assist with grant reporting for relevant grants 3. Case Opening and Coordination (10%) Support case pitching and case opening process Schedule and support meetings between program staff, clients, and pro bono attorneys 4. Case Closing (5%) Manage habeas case closing procedures with clients and pro bono attorneys Manage transitions to additional case matters, as needed 5. Outreach (10%) Assist with designing and improving outreach strategy Coordinate and participate in Minnesota Habeas Project outreach events Create and maintain connections with contacts to facilitate outreach and case referrals 6. Other Administrative and Organizational Duties (10%) Actively participate in team and organizational staff meetings and other communications channels to foster cross-programmatic understanding, collaboration, and respect for the work we each do. Take responsibility for managing workload, hours, and stress by communicating with supervisor, participating in staff development opportunities, and being aware of available supports, including the Employee Assistance Program. Take part in the annual Human Rights Awards Dinner and other program and all-staff events as assigned. Participate in creating a respectful and collaborative workplace. Other duties as required. There is limited travel with occasional opportunities to travel through Minnesota and the Dakotas. This position directly reports to the Supervising Attorney, and works alongside other Program Staff and Attorneys, and is part of the organizational team. Qualifications Required Excellent organization and time management skills, including the ability to meet deadlines and manage competing priorities Demonstrated success communicating with a diverse population A commitment to a client-centered approach to the work Flexible, willing to adapt as programming grows. Innovative and creative, questioning and trying to improve the intake process and client experience. As the number of people reaching out to our program rapidly increases, we strive to maintain quality while reducing wait time and providing as many individuals with quality legal services as we can Knowledge of, or ability to learn immigration regulations and laws Ability to develop and maintain professional, collaborative relationships Ability to communicate effectively in writing and verbally Commitment to engaging in human rights work, social justice and international affairs Detail-oriented with an ability to see the big picture and an eye toward systems management Strong knowledge of Microsoft Office suite (Outlook, Word and Excel). Self-starter who takes ownership over their work Flexibility and willingness to engage in an iterative process where you will take an active role in questioning and rethinking our processes and then testing and implementing new processes, ensuring quality control Fluency in both Spanish and English required Desired Two years of administrative or case management experience Demonstrated experience supervising interns or volunteers Demonstrated experience working with immigrant populations or survivors of trauma Demonstrated experience using Legal Server Experience in immigration law and procedure Compensation Compensation is commensurate with experience. Generous benefits package currently includes vacation (employees accrue 3 weeks of vacation during their first year, and up to 6 weeks after 5 years employment), 3 personal days, and 11 paid holidays, 2 weeks of accrued sick leave annually, 6 weeks paid parenting leave); employer-paid premiums for medical, dental, and long-term disability/AD+D/life insurance; and pre-tax retirement plan. Location and Status This is a temporary position, through June 30th, 2027. This position is currently hybrid, with 3 days/week in our downtown Minneapolis office and more as required by program needs. This position is not eligible for fully remote work. This position is represented by the Office of Professional Employees International Union, Local 12. This is a non-exempt, hourly position. No phone calls, please. Equal Opportunity Employer The Advocates for Human Rights is an equal opportunity employer.The Advocates does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. #J-18808-Ljbffr Minnesota Council of Nonprofits