Technical Program Manager II

Position Summary

Plan, direct, manage and coordinate the combined functions of end user device (e.g., personal computer (PC), laptop, tablet, smartphone) support, server administration, computer system implementation and maintenance and database administration for an assigned area; provide oversight for department technology planning, needs and overall budget; coordinate with citywide information technology resources and efforts and provide highly responsible and complex administrative support to assigned Department Director.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

1. Assume full management responsibility for department or division technology services and activities.
2. Oversee collaboration with departmental business units to understand their strategic and operational goals; align department technology services and activities with those goals.
3. Provide oversight for department technology planning, needs and overall budget.
4. Manage the development and implementation of department technology goals, objectives, policies and priorities.
5. Manage a variety of functional and technical duties to support information technology systems and programs in assigned area; serve as the liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
6. Establish, within citywide and departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
7. Plan, direct and coordinate, through subordinate level staff, the department's technology work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
8. Assess and monitor workload, administrative and support systems and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
9. Oversee and participate in the development and administration of the department's technology budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
10. Provide staff assistance to the Department Director; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
11. Oversee and participate in the study of existing information processing systems to evaluate the effectiveness and develop specifications for new systems or prototype systems to improve production or workflow as required.
12. Manage the upgrade of information technology hardware and software and troubleshooting of errors to maintain system after implementation.
13. Manage or perform database administration tasks on large, multi-user server-based database systems.
14. Explain, justify and defend department technology programs, policies and activities; negotiate and resolve sensitive and controversial issues.
15. Meet and negotiate with vendors regarding software and hardware procurements and maintenance; ensure compliance with contract specifications; consult with vendors concerning system functionality and ensure the automated system meets the users' current and projected requirements.
16. Select, train, motivate and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures when needed.
17. Develop requests for proposals (RFPs); negotiate and manage vendor contract for information technology services.
18. Represent assigned area at Technical Review Committee and Information Services Committee meetings for information technology related policies, standards, and purchase approvals.
19. Assist with preparation and administration of large and complex budgets.
20. Oversee troubleshooting of servers, end user devices (e.g., PCs, laptops, tablets, smartphones), printers and related equipment problems to ensure functional operation.
21. Oversee system administration activities including setting up and monitoring backup processes, adding new users, modifying user/group profiles, monitoring and tuning system/server resources.
22. Oversee implementation of system changes through automation, process change, management solutions and training.

SUPPLEMENTAL FUNCTIONS:

1. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
2. Respond to and resolve difficult and sensitive citizen inquiries and complaints.
3. Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Master's degree from an accredit college or university in information systems, computer science, or business administration; and Three (3) years of experience in large scale server-based database administration, systems administration, software applications analysis, and troubleshooting of information technology and associated hardware and software; and To include three (3) years of supervisory experience. ADDITIONAL REQUIREMENTS: Possession of a valid Driver's License. Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Working Conditions

Office environment; exposure to computer screens. Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.