Business Banking & Consumer Support Specialist I

Operations Support Specialist

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.

Primary Responsibilities:

• Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
• Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.
• Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.
• Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
• Prepare Proof of Claims (POC's) for submission, including supporting documentation.
• Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.
• Prepare attorney referrals and assign to designated attorney.
• Assigns matter number to case in preparation for billing/payment.
• Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.
• Prepare, send and track claim forms.
• Perform skip tracing.
• Prepare ticket work to allocate funds received, to ensure payment of expenses.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.

Education and Experience Required:

High School diploma/GED plus 1 year related experience.

Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred:

Associate's degree.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Getzville, New York, United States of America