Field Support Specialist

Field Support Specialist

The Field Support Specialist will support the Daikin product line—including FIT Side Discharge, and RA_QA systems—by performing installations, providing technical support, and conducting equipment and controls commissioning. This role is also responsible for delivering on-site technical training covering installation, service, and maintenance. The Field Support Specialist is a remote-based position requiring substantial travel and hands-on experience in HVAC system installation. This is a traveling role, that travels throughout the country.

Position Responsibilities:

• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.
• Perform and review Manual J and D reports to confirm suitability of HVAC system designs.
• Provide technical support via phone, XOi, and email to field personnel and contractors.
• Resolve field issues related to system design, installation challenges, or product performance.
• Deliver on-site technical assistance as needed.
• Complete detailed field service reports documenting relevant data and resolutions.
• Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration.
• Lead training sessions on proper installation practices, system commissioning, control setup, and troubleshooting for distributors and dealers.
• Collect and evaluate system performance data using Daikin's proprietary diagnostic tools and offer solution-based feedback to customers.
• Provide customer instructions on system operation, care, and control scheduling.
• May be involved in direct installation, service, or support of Daikin systems, as required.

Knowledge & Skills:

• Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout.
• Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders.
• Proactive, self-directed, and capable of working both independently and collaboratively.
• Ability to clearly articulate technical concepts, problems, and solutions.
• Proven technical expertise to explain HVAC product functionality to end users and technicians.
• Well-developed planning, organizational, analytical, and decision-making abilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong documentation skills and the ability to solve problems quickly and effectively.

Experience:

• Minimum 5 years of hands-on installation and technical service experience within the HVAC industry.
• 10 years of installation experience preferred.

Education/Certification:

• Associate's degree (highly preferred).
• Industry certifications such as EPA/RSES, NATE, Title 24 expertise or a California contractor license are preferred.
• Valid driver's license (required).

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• This position involves substantial travel (up to 75%) and may require work in a variety of environments (attics, rooftops, crawlspaces, etc.).

Reports To: Manager Div. Technical Services

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.