Workforce Management Supervisor: Forecasting & Scheduling Analytics
University of California - Los Angeles Health
University of California - Los Angeles Health is seeking a Workforce Management Supervisor to lead real-time staffing, forecasting, and performance analysis for the Patient Access call center. You will supervise WFM Analysts and translate call volume into actionable staffing plans while partnering with operations and analytics teams. The role requires strong leadership, expertise in Erlang-based calculations, and advanced Excel/CCaaS knowledge. #J-18808-Ljbffr University of California - Los Angeles Health
Vacancy posted 1 day ago
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