Bergdorf Goodman- Associate Sales Experience Manager, Shoes

Sales Experience Manager, Shoes

Salary Range $85,808 - $107,260*

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Streetthe crossroads of fashionis a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

The Sales Experience Manager, Shoes leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.

Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor

Increase sales growth and overall department performance with company vision and values, partnering with leaders

Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication

Lead team execution across department functions, identifying and addressing risks or roadblocks

Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects

Partner with Buyers to review business performance and implement action plans to improve results

Collaborating with Client Development Leads to establish and execute client engagement strategies

Analyze customer behavior, trends, and feedbackboth internal and externalto inform and adapt department strategies (e.g., focus programs)

Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue

Enforce audit compliance and uphold department and stockroom operational controls.

Lead, develop, and manage team performance to achieve business and service objectives

46 years of relevant experience, in luxury retail or fashion

4-year degree

Proven track record of achieving business goals

Experience in building, leading, motivating, and coaching high-performing teams

A collaborative, "win together" mindset

Basic proficiency with MS Office Product Suite, advanced proficiency preferred

Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Flexibility to work evenings, weekends, and holidays

Comfortable working in a remote environment

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.