Associate Director, Premium Administration

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance and healthcare navigation. We have more than 6,400 employees and operate nationwide. Job Description The Opportunity Reporting to the Director of Premium Administration, this Associate Director will own the Premium Audit function end to end, lead cross‑functional initiatives and deliver reporting and analytics infrastructure to support data‑driven decision‑making. The role translates strategic direction into operational outcomes, ensuring quality, compliance and continuous improvement across audit, projects and reporting. What you will do Own the Premium Audit function end‑to‑end, including audit standards, methodology, scheduling and quality control. Ensure audit accuracy, compliance and timely resolution of complex audit disputes. Establish and maintain escalation criteria for audit findings and outcomes. Lead cross‑functional stakeholder engagement and proactively elevate risks and dependencies to identify audit defects faster. Drive automation opportunities to increase audit capabilities, flag variances and create guardrails for premium application and reconciliation. Develop premium calculation tools to assist with client education and partner with L&D to enhance training programs for internal partners. What you will bring with you 5+ years of managerial experience within Group Insurance. Results‑driven leader with demonstrated success driving continuous improvement, streamlining processes and deploying scalable solutions. Comfortable navigating ambiguity, balancing competing priorities and delivering measurable business outcomes. Proficient in enterprise systems and advanced Microsoft Office tools; strong understanding of insurance products, premium lifecycles and related accounting impacts. Highly effective communicator and people leader with proven ability to build trust, develop and coach teams, translate complex financial and operational concepts and influence diverse stakeholders. Capable of independently leading initiatives and directing staff in alignment with role scope. Compensation and Benefits Salary Range: $84,200 – $126,300 (base salary determined by skills, experience, education and geographic location). In addition to base salary, this position is eligible for a discretionary annual incentive award based on individual performance and overall business performance. We also offer a flexible benefits package that includes generous vacation and sick time, market‑leading paid family, parental and adoption leave, medical coverage, company‑paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Retirement options include a 401(k) with employer match, stock purchase options and an employer‑funded retirement account. We will make reasonable accommodations to known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose undue hardship on the operation of our business. Please contact View email address on click.appcast.io to request an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Category: Customer Service / Operations #J-18808-Ljbffr Sun Life