IT Support and Applications Specialist - (Hybrid - Tampa, FL)

About ClearGov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We're a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we're adding more every day. We've been named to the "GovTech 100" for eight years running. ClearGov also earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.

About the Opportunity

We're looking for an IT Support & Applications Specialist with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. This hybrid role is based in our Tampa, Florida office and will support employees across ClearGov by keeping our devices, SaaS applications, access, and internal support workflows running smoothly.

The IT Support & Applications Specialist will provide exceptional internal user support, administer and improve business applications, and own hands-on employee lifecycle support. This includes new-hire equipment preparation, onboarding readiness, account provisioning, offboarding, device recovery, and day-to-day support for the Tampa office. The role is expected to work from the Tampa office at least 2-3 days per week and as needed for onboarding, offboarding, equipment inventory, device preparation, office connectivity, and other in-person IT needs.

This role is ideal for a mid-level IT generalist who is comfortable supporting endpoints, SaaS tools, and users in a mixed-device environment, and can operate independently day-to-day while partnering closely with teammates across the business.

The IT Support & Applications Specialist will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Administer and support core SaaS applications, including productivity suites, collaboration tools, and line-of-business platforms
• Provision, configure, deploy, and support both macOS and Windows laptops, including new hires, replacements, and troubleshooting, ensuring all required applications, security tools, and access permissions are pre-installed
• Own end-to-end onboarding and offboarding, including device setup and recovery, account provisioning/deprovisioning, access changes, and coordination with in-office onboarding needs
• Prepare, store, track, and ship employee equipment, including laptops, chargers, peripherals, and related accessories, ensuring day-one readiness for new employees and reliable device recovery during offboarding
• Manage system configurations, application settings, integrations, and overall lifecycle management
• Monitor, maintain, and troubleshoot systems on a daily basis, partnering with vendors and internal teams to resolve issues or outages
• Analyze application performance and recommend improvements, alternatives, or workflow enhancements
• Manage user accounts, roles, access permissions, and SSO/IDP platforms
• Support data flows, API connections, and system integrations between applications
• Train employees on new tools, features, and best practices to improve user adoption and efficiency
• Administer and support core SaaS tools including Google Workspace, Slack, Zoom, JumpCloud, Monday.com, and similar platforms
• Troubleshoot basic connectivity issues including Wi-Fi, VPN, DNS, Tampa office network access, and employee device connectivity
• Support employee mobile devices (iOS and Android) for email, chat, MFA, and core apps
• Help administer, evaluate, and support approved AI tools such as Google Gemini, Anthropic Claude, OpenAI/ChatGPT, and similar platforms, including access management, user guidance, documentation, and responsible-use support
• Collaborate with IT teammates to maintain a consistent, high-quality user experience
• Support security and SOC 2 compliance efforts, including access reviews, evidence collection, patching, firmware updates, and overall device compliance via MDM or endpoint tools
• Ability to work in-person at the Tampa office at least 2-3 days per week and as needed for employee onboarding, offboarding, equipment preparation, inventory, device recovery, office support, and special company events

Critical Skills/Experience:

• Application Administration: SaaS platforms, system configuration, lifecycle management
• Endpoint Knowledge: Hands-on experience supporting both macOS and Windows endpoints
• Environment Size: Experience supporting mid-sized environments (~300 users+)
• Troubleshooting Expertise: Strong problem-solving across applications and systems
• Integration & Workflow Understanding: APIs, automation tools, system connections
• Documentation: Clear, structured technical writing
• Customer Service & Onsite Support: Excellent communication, service skills, and comfort supporting in-person office needs
• Security & SOC 2 Awareness: Understanding of best practices for data, devices, access controls, audit readiness, and compliance-minded IT operations
• IAM/SSO: Experience managing users and access via JumpCloud, Okta, Azure AD, or Google Workspace
• AI Tooling & Automation: Exposure to scripting or automation (Bash, PowerShell, Python) is a plus; experience or strong familiarity with tools such as Google Gemini, Anthropic Claude, OpenAI/ChatGPT, or similar AI productivity platforms is preferred
• Networking Basics: Working knowledge of Wi-Fi, VPNs, DNS, device connectivity, and office network troubleshooting

The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win
• Comfortable working independently and taking ownership of day-to-day IT needs
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver who enjoys untangling difficult technical and operational issues
• Quick study - able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to build outstanding teams
• Demonstrates an entrepreneurial spirit and gets stuff done
• Has a sense of humor and doesn't take themselves too seriously

Why Join Us:

• Flexible hybrid work based in Tampa, Florida
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

Compensation:

• In the spirit of transparency, we are excited to share the base salary for this position is $60,000 - $85,000 USD and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Benefits:

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans
• Life Insurance
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday "Dimming of the Lights" (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

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ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.