Front Desk Agent

Job Description

Job Description

Description:

The Raphael Hotel on the Country Club Plaza is looking for a Front Desk Agent - are you looking to join a Top 10 Autograph Collection Marriott Hotel? Our Front Desk Agents at The Raphael Hotel on the plaza are the first face our guests see, and we want it to be a welcoming and friendly one. This position will be flex (days and nights).  

RESPONSIBILITIES:

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

QUALIFICATIONS:

• High School diploma or equivalent required; college course work in related field helpful. 
• Experience in a hotel or a related field a PLUS. 
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite 
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. 
• Must work well in stressful high pressure situations. 
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays