Director of Revenue Operations

Director of Revenue Operations New York, NY-Flatiron | Hybrid (3 days/week) About the Company accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. The Role We're hiring a Director of Revenue Operations to own the systems, data, and processes that drive revenue performance across Sales, Marketing, Finance, and Customer Success. You'll lead a team of five and report to the Head of GTM Operations. This is a player-coach role. You'll develop your team and still get in the weeds when it matters. What You'll Own GTM Strategy & Planning: Annual planning, quota setting, territory design, and forecasting. Models that give leadership a clear view of pipeline health and risk. Lead-to-Cash Process & Systems: The full revenue ops lifecycle from first touch through renewal. Clean data, defined handoffs, and a CRM that reflects how the business actually runs. If the system says one thing and the reps do another, that's your problem to fix. AI & Automation: Identify where manual work slows the revenue team down. Build workflows that remove that friction. We expect this to be a genuine differentiator, not a talking point. GTM Tech Stack: Own and evaluate the full revenue tech stack. Every tool earns its place against a clear outcome. Data & Performance Management: Define the GTM metrics that matter (ARR, CAC, LTV, pipeline velocity). Dashboards that support decisions, not just reporting. Team Leadership: Lead and develop a team of three. Set clear expectations, build capability, and hold the bar on rigor and execution. What We're Looking For Experience leading a RevOps or GTM Ops team. Pattern recognition across the full GTM system- you see what's breaking before the numbers confirm it Hands-on CRM ownership, end-to-end Applied experience with AI tools in a revenue context- you've changed how something works, not just explored the space Comfort with ambiguity and the ability to move without a fully defined problem SQL, Python, or similar scripting ability is a plus Compensation & Benefits $180,000 - $220,000 base salary, plus equity Health, dental, and vision coverage 401(k) Career development and growth opportunities Equal Opportunity accessiBe is an equal opportunity employer. We're committed to a team that reflects the diversity of the people our product serves, and we provide accommodations throughout the hiring process. Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.