Application Support Analyst

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process. Job Description Primary Responsibilities Integration Establish FIX trading connections to and from the platform by initiating discussions with clients, OMS/EMS vendors, clearing brokers and other technology service providers. For each project, design, develop and configure business logic and optimal routing, configure software and initiate network change requests, and perform extensive certification testing. Manage production integration timelines with internal and external stakeholders. Independently manage client and business expectations and communicate their needs internally while acting as the subject matter expert for FIX connectivity and order routing. Assist in troubleshooting test/production order routing and trade issues, as a subject matter expert responsible for the original connectivity (OMS, FIX network, business logic/routing configuration). Acts as a liaison between clients, vendors, product management and systems development for all FIX/order routing issues and enhancements. Act as front line vendor contact and coordinator of connectivity requests. Support all FIX related activities, configuration and certification, as it relates to new product releases and vendor updates. Participate in process redesign efforts independent of systems development with a focus on process improvement opportunities within the team and with other internal & external stakeholders. Must have working knowledge of systems methodologies and the operations/product area. Electronic Trading Support Ensure uninterrupted proper function of the trading infrastructure by continually monitoring order performance, message traffic levels, and alerts across the various user interfaces. Respond to client inquiries related to order routing and order/execution status. Manage production issues and outages by providing both internal and external status updates, actioning impacted orders and assisting in the recovery or failover of systems. Monitor and ensure timely and accurate allocations for equity trades (production and test). Resolve issues with unallocated trades, incorrect allocations, money differences, trades that are not settling, clearing, or comparing, problem with confirms and bad account instructions, and closed accounts. Timely and accurate resolution of all trade breaks and compliance reporting issues (OATS, ACT, etc). Establish and maintain contacts with clients, and other parties involved with order routing and execution, allocation, clearance, and settlement. Monitor error accounts, including running, covering, and documenting errors, as well as providing timely (flash) reporting on all errors. Analysis of internal operations, seeking ways to improve work flows through automation. Minimizing operational, monetary, and reputational risk to the firm by creating and supporting a thoroughly procedurally- compliant environment. Education and Experience 3 to 5 years experience implementing trading connectivity, trading operations and/or in an equity trading support role including business/technical analysis experience in the securities industry. 7 to 10 years’ experience in trading, technical implementation, middle office operations or trading technology strongly preferred. Knowledge and experience with project management, technical implementation methodologies, compliance/compliance reporting and equity trading technology. Skills and Knowledge Strong knowledge of FIX protocol and ability to analyze and decompose internal and external nuances in FIX specifications. Excellent analytical, problem solving, project management and technical forensic analysis skills. Strong facility with technology – UNIX based systems, FIX Protocol, FIX engines, business logic/rules applications. Experience with documenting requirements, and business and technical workflows. Ability to work both independently and in a team environment. Ability to work directly with clients and vendors in a consultative role. Sense of urgency and ability to resolve and/or manage around inevitable technical hurdles. Ability to think strategically while managing multiple platform and functional implementations. Excellent verbal and written communication skills, and the ability to work with people across a large organization comprised of multiple business lines. A solid understanding of brokerage / sell-side business within a competitive environment. Strong knowledge of distributed technologies at multiple levels (application, middleware, business layer, database). Series 7 and 63 are a plus. Detailed knowledge of custody operations: such as Prime Brokerage and DVP/RVP flows. Solid understanding of comparison, clearance and settlement for equities. Excellent computer skills (Microsoft Word and Excel, including use of macos). #J-18808-Ljbffr