Assistant General Manager

Job Description

Job Description

Job Description

Overview: 

Are you passionate about making a positive impact on children's lives? We are looking for a dynamic and passionate Assistant Manager to assist in leading a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability. In this role, you will support the General Manager on expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively. This role will be crucial in growing our brand locally. If you are excited about giving back to the community and making a lasting impact on children's lives, then Saf-T-Swim is the place for you!

  Responsibilities: 

  Operations 

• Operations Support:  Assist in instructing, deck management and front desk duties to ensure efficient and effective operations. 
  • Stepping in as a swimming instructor when necessary, delivering swim lessons that follow the Saf-T-Swim Brands Curriculum.
  • Act as a point of contact for staff and parents during operating hours to resolve immediate concerns and inquiries.
  • Monitor pool deck activities and provide feedback to enhance lesson quality and student progress.
• Class Scheduling:  Effectively manage scheduling and staffing levels to meet business demands and class mix.
• Risk Management and Compliance:  Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
• Facilities:  Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.
• Safety:  Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.

Business Acumen 

• Reporting : Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability.

Employee

• Hiring & Staffing : Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
• Training & Development : Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
• Staff Scheduling:  Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.
• Team Management:  Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.
• Retention-Focused:  Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities.
• Culture of Performance:  Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
• Direct Reports:  This role will have direct reports.

Customer 

• Customer Experience : Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).
• Customer Retention : Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.
• Customer Follow-Up:  Respond to customer requests effectively and promptly, as well as feedback from social platforms.
• Customer Reviews:  Assist in obtaining customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.

Marketing