General Manager

Overview FirstService Residential, NYC’s most prestigious and fastest growing full-service property management firm, offers an exciting opportunity for a career‑minded professional. The onsite property manager is responsible for all aspects of client relations from financial reporting to building staff performance and productivity. This in‑person role is available at a condominium in Oceana, Brooklyn. Responsibilities Oversee all staff and building operations of a luxury condominium development which includes 16 hi‑rise buildings and one HOA, including onsite Property Manager and assistant manager. Act as main point of contact with the Boards. Lead Board meetings by keeping focus on the agenda created. Prepare Board meeting minutes in a timely and professional fashion. Submit board meeting “agenda packages” to Board at least five days prior to meetings. Handle emergency situations and crisis management. Supervise and train building staff members (union and non‑union). Conduct thorough interviews for potential building open positions, coordinating background and drug tests of potential new hires. Manage adequate training of new staff members and ongoing training of existing staff. Impose progressive disciplinary action when required. Develop and implement building staff work schedules. Conduct periodic staff performance evaluations and develop improvement strategies. Monthly meetings with Security Company and Amenity Company. Monitor property cash and reserve funds. Final review of operating statements and monthly financial reports. Participate in budget preparation and assist the property accountant in presenting the annual budget to the Board of Directors. Track property financial variance reports. Seek, evaluate, and execute methods to preserve client cash and capital. Oversee building repairs and apartment alterations. Approve vendor invoice payments via accounts payable software, AvidXchange. Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts. Ensure building permits, licenses, and compliance with state and local rules and regulations. Take immediate action to resolve new violations. Resolve old violations of record in a timely manner. Implement security and safety safeguards and procedures for the portfolio of properties managed. Perform daily routine property inspections to ensure building safety, maintenance, and cleanliness. Communicate mechanical/building deficiencies and issues with building staff and other appropriate parties. Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects. Require proper vendor insurance with BCS. Maintain maintenance requirements of the properties’ physical plants, including boiler conversions and HVAC. Interface with all internal department personnel (accounting, compliance, closings, etc.). Maintain and organize electronic and paper tenant and building files. Respond to all communications (phone, email, etc.) in a timely and professional manner. Be familiar with critical provisions of client management contracts. Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect. Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting. Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting. Perform routine site inspections. Skills & Qualifications Bachelor’s degree required; certifications desired. Ten (10)+ years experience in New York City luxury residential condominium and cooperative property management. Superior verbal and written communication skills and proven customer service exposure. Highly organized, consistent, and flexible; adaptable to change. Proven leadership and teamwork skills. Experience managing large, complex accounts with multiple clients and stakeholders. Excellent decision‑making and analytical skills to tackle daily issues or challenges. Excellent time‑management skills to meet deadlines and display efficiency. Working knowledge of Microsoft Office and Windows environment. Experience with property management software (AvidXchange, Yardi, BuildingLink, ClickPay) is a plus. Benefits As a full‑time exempt associate, you will be eligible for full comprehensive benefits, including multiple medical plans, dental, vision, life insurance, short‑term disability, legal, and identity theft protection. Company‑paid life insurance, long‑term disability, and employee assistance program benefits are also available. In addition, you will be eligible for paid time off, paid holidays, and a 401(k) with company match. Compensation $130,000 – $150,000 / year Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or re‑assign schedules, duties, and responsibilities to this job at any time. #J-18808-Ljbffr