Clinical Quality Coordinator

Overview

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Shift : Days

Job type: Full Time

Under the direction of the Quality Manager, the Clinical Quality Coordinator (CQC) is responsible for the organization of services and systems necessary for the multidisciplinary approach to the care of the neurologic and neurosurgical patient population in support of the Comprehensive Stroke Accreditation program. The CQC collaborates with the Directors of neurology and neurosurgery in carrying out the educational, clinical, research, administrative, and outreach activities of the neurosurgical program and stroke program. Demographic information limited. Patient Health Information as related to job function.

Responsibilities

1. Leads the ongoing maintenance of the Comprehensive Stroke Center certification
2. Informs administrators, medical directors and hospital department leaders regarding any regulatory changes
3. Demonstrates ability to problem solve and be supportive of innovation and creativity of others related to changes in processes
4. Possesses human relations skills with an ability to handle difficult/sensitive issues with regard to associate and patient privacy
5. Excellent written/oral communication skills, including group dynamics and conflict resolution
6. Clinically competent, resource person in area of expertise with the assigned disease specific program and Disease Specific Certification, continuation of staying up to date with regulations.
7. Accountable and responsible for the management of service line disease specific programs with collaboration with the Quality Manager, Chief Medical Officer and Service Line Administrator including disease specific protocols needed/provided by the Medical Director of the program.
8. Demonstrate leadership in identifying opportunities for improvement in all work processes both clinical and non-clinical with the disease specific programs
9. Provides essential leadership and coordination of patient care services related to the identified disease specific program.
10. Leads and participates in data collection, health outcomes reporting, clinical audits, and evaluations related to ensure the objectives of the program are being met. 
11. Participation in Disease Specific Care committee meetings is mandatory to ensure the program goals are met in a timely fashion. 
12. Disease Specific Care meeting duties include but are not limited to taking minutes, evaluation of data, chart audits, collaboration with hospital departments involved in the care of the programs patient population and development of tools to assist in the evaluation and communication of the program.
13. Maintain open and effective communication with the Medical Director of the disease programs to ensure physician engagement and approval of changes.
14. Follow proper processes for gaining approval of changes to program elements (i.e. changes in program description, order sets, performance improvement plans, etc.)
15. Initiate and participate in an annual document review to ensure the standardization of disease specific care based upon current and accepted Clinical Practice Guidelines, in accordance with the requirements as outline by the DNV-GL and/or The Joint Commission. 
16. Provide education to medical center staff regarding new procedures and or techniques that surgeons perform, ensuring that the staff would be better able to articulate to patients about the care they may receive. 
17. Collaborate with leadership to produce marketing items, patient testimonials and website enhancements relevant to the disease specific program.
18. Participate in marketing and community events that promote the disease specific program.
19. Provide continuing education for nursing staff who provide care to the program’s target population. (i.e. annual symposiums and/or summits).

Qualifications

Required:

• Current California RN license 
• Current American Heart Association BLS Certification (maintain current at all times)
• Demonstrated clinical competence and leadership skills.
• Demonstrated ability to present self in positive and professional manner
• Knowledge of general nursing theory and practice 
• Experience in data collection, entry, and analysis

Preferred:

• 5 years’ clinical experience with 2-3 years of program management
• Master’s Degree in Nursing or equivalent experience

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Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

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