Supervisor, Ophthalmic Clinic Services - Bascom Palmer Eye Institute - Palm Beach Gardens

Supervisor, Ophthalmic Services

The Supervisor, Ophthalmic Services manages related support services such as on-site visual fields, photography, and echography in collaboration with technical expertise-based support department managers. He/she provides supervision of technical and coordinator staff based upon specific areas assigned.

Core Job Description

• Provides day to day direction to the ophthalmic technicians, patient coordinators, and professional staff in support areas, as assigned.
• Adjusts daily schedules based on patient schedules, available staffing, and patient flow in the clinic areas.
• Responds to clinical demands and patient demands throughout the day to provide efficient staff utilization and to maintain patient flow and consistency.
• Performs duties as a functioning ophthalmic technician or support personnel (testing or coordinating based on clinical background and experience).
• Will be trained if required to function at capacity in their role.
• Maintains a working understanding of the functions performed by the ophthalmic specialists, pod coordinators, and support personnel.
• Maintains a strong understanding of the clinical information systems that support the technical functions.
• Schedules weekly time working in the clinical departments to observe patient flow and maintain clinical skill set.
• Coordinates schedules, works with physicians and providers to determine staffing needs and special circumstances requiring adjustments.
• Assumes further training needs, if required, to gain proficiency in areas of clinical need.
• Mentors assigned staff to provide stability and development path opportunities within the organization.
• Provides training opportunities and identifies training needs of the staff assigned and assures continued training to maintain competency.
• Ensures daily operation of clinical areas meets the needs of the patients and physicians, and is provided according to the accepted standards of care.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: High school diploma or equivalent

Certification and Licensing: Certification in relevant specialty or field / COA or COT

Experience: Minimum 5 years of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.