Receptionist

Job Description

Job Description

Position: Receptionist

Department: Consulting

Reports To: Director- Consulting

Direct Reports: None

FLSA Classification: Non-Exempt

Position Summary

The receptionist is responsible for providing outstanding customer service to meet the communication needs of the patient, family, clinic and medical staff by performing assigned clerical duties. The receptionist provides indirect patient care in the office/clinic setting by greeting and registering patients, verifying and inputting patient demographics/insurance information and assisting in billing and collections procedures. Supports the clinic team by updating and organization information including clinic schedules, requested reports and interoffice communication. This position will also provide administrative support to include processing and organizing documents, scanning and filing, responding to staff requests and conducting follow up phone calls as needed to support department goals.

General Duties, Tasks and Responsibilities

• Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous, timely and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
• Reviews patient accounts prior to appointments to ensure forms are current and scanned in to EMR; verifies patient demographics at each visit; provides appropriate paperwork to new patients; ensures forms are accurately completed.
• Collects payments and/or forwards appropriately; applies discounts as applicable; refers patients to the billing office for payment arrangements as needed, prepares receipts and posts appropriately; completes day end procedures within approved time frames.
• Creates claims accurately and timely; stays up to date regarding knowledge of coding and medical terminology.
• Confirms patient appointments by phone 48 hours prior to scheduled appointments; adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current; documents no show, reschedule and or cancelled appointments; creates telephone encounters as needed and directs calls to the appropriate staff for triage.
• Ensures fax in-box is kept current; reviews systems daily to confirm all documents and test results are linked to the correct patient accounts; releases medical records appropriately per policy; organizes all paperwork and filing as appropriate; ensures documentation is legible and complete.
• Retrieves and manages incoming mail; addresses and mails outgoing correspondence in a timely and legible manner.
• Creates and maintains accurate filing system that ensures quick retrieval of information; files materials appropriately in a timely manner; maintains medical record files; ensures physician signatures are obtained on doctor's orders within required time.
• Orders, stocks and maintains appropriate level of supplies including routine supplies and equipment as well as special purchase requests.
• Reviews supply order invoices for accounts payable.
• Maintains confidentiality of all department data and activities.
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
• Participates in performance improvement activities.
• Performs other duties as assigned.

Education Requirements

• High School diploma / Equivalent Required
• Associate's Degree in related field Preferred

Experience Requirements

• Office / Clerical setting minimum 2 years Preferred

Computer Skills

• Strong computer skills including Microsoft Word, Excel and Outlook

Additional Skills

• Excellent written and verbal communication skills, be professional, polished and articulate well
• Strong teamwork skills with the ability to communicate and work with various personalities, styles and levels of management
• Ability to work independently, prioritize and complete tasks in a timely manner