Service Coordinator

Job Details: Level: Entry, Job Location: Lowder Brothers - Pocola, OK 74902, A FirstCall Mechanical Company SERVICE COORDINATOR Location: Pocola, Oklahoma WHO IS FIRSTCALL MECHANICAL? Lowder Brothers is a commercial HVAC services provider in the Pocola, Oklahoma metro area. Lowder Brothers partnered with FirstCall Mechanical in 2026. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of paid time off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an experienced Commercial HVAC Service Coordinator to join the fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. JOB RESPONSIBILITIES Answer telephones and relay calls and messages Speak with the customer, account managers, or technicians and create service calls as needed Review service work orders for spelling, grammar, and correctness; rewrite as necessary Correct additional billings that were missed on service work orders Schedule and dispatch work crew to the appropriate location according to customer’s request, specification or needs Arrange for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinate with others that are involved (cranes, deliveries, and number of technicians) Identify that the technician is the best person for the job that the customer needs ACCOUNTABILITIES Scheduling & Dispatching Customer Service & Communication Work Order & Documentation Management Compliance & Safety Administrative & Reporting Responsibilities ORGANIZATIONAL ALIGNMENT This position reports to the local Branch Manager and has responsibility to the entire service team and all of our customers. Qualifications 1-3+ years of experience in dispatching Experience in HVAC or the service industry is strongly preferred Strong organizational and interpersonal skills, and able to work well within a team environment Capable of remaining patient and calm when dealing with frustrated technicians or clients Geographical knowledge of service area or map reading skills Microsoft Office Suite skills are a MUST Maintains a professional but friendly and outgoing demeanor Strong problem-solving skills Experience with BuildOps, a plus BEHAVIORAL PROFILE Language & Communication Skills Communicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience. Reasoning Ability Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions. Environmental Requirements Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators. Physical Demands Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.). NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role. #J-18808-Ljbffr Firstcall Mechanical Group