Membership Engagement Manager

Property Description Join the Team at FORTH Hotel and Club – Atlanta’s Most Exciting Destination! Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience—featuring stylish rooms, buzzing restaurants and bars, and a vibrant members’ club that celebrates culture, community, and connection. As part of our team, you’ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you’re passionate about service, thrive in dynamic environments, and want to be part of something bold and new—this is where your next chapter begins. Overview FORTH Club Senior Membership Engagement Manager Overview: Member engagement and experience beginning with on-boarding, acceptance, revocation when requested or directed by General Manager. Above all, the ideal person must be able to lead and manage remarkable membership experiences. Should be able to represent the FORTH Club Team professionally in demeanor, articulation, attire and character. Bachelor’s degree in business administration, Hospitality or Resort Management, Communications, Public Relations or related major and three (2-3) years of work experience in the hospitality industry or five years of relevant work experience. Qualifications Bachelor’s degree or equivalent experience Previous supervisory/management experience and skills Prefer 2 years prior hotel experience Onsite Availability should include Monday through Friday. 9:00AM – 5:00PM, but subject to change based on event schedule Business casual attire Ability to establish and maintain effective relationships with members and guests. Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met. Anticipates member needs and their responses based on practical thinking for a given scenario. Analyze membership trends and feedback to identify areas for improvement and opportunities for innovation. Can work effectively and autonomously, until trained and developed on core competencies. Able to complete tasks and deadlines Strong professional writing skills for emails and text messages. Must be able to present at key membership events. Leads a robust Membership Committee (Meetings, Agenda, and Events) The ability to refer to an SOP or By-Laws to uphold membership standards Ability to solve problems in a timely manner A thorough understanding and management of data and CRM tools Manage member charges and charge backs within Peoplevine CRM Plans strategies to meet monthly membership goals. Processes request for membership cancellations Approves Sonato membership request Coordinates with the Events Manager and Marketing regarding the monthly calendar. Works cross-functionally with internal hotel departments Provides periodic updates to hotel ownership and key stakeholders Proficient understanding of overall budget and parameters Engages with club members to instill confidence that the club is operated in the best interests of the membership. Follows-up on member referral and leads from staff for potential members. Organizes production of membership kits for distribution to new members. Benefits Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. #J-18808-Ljbffr