Partner Engagement Manager

Partner Engagement Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Partner Engagement Manager leads strategic initiatives across Enterprise Payments and Operations, focusing on strengthening partner relationships and enhancing customer and partner experiences. This role drives digital adoption, identifies process improvements, and ensures alignment with business objectives while collaborating with cross-functional teams to deliver scalable, high-impact solutions. The position also emphasizes building strong stakeholder relationships, leveraging data for informed decision making, and enabling partners through effective communication and support to drive continuous improvement and measurable results.

Essential Duties and Responsibilities:

• Lead, mentor, and develop a high-performing team, establishing clear expectations, monitoring performance, and fostering a culture of accountability and continuous improvement.
• Develop and execute strategic partner engagement plans to drive adoption of auto lending products and digital payment solutions.
• Build and maintain strong relationships with external partners, serving as the escalation point to ensure timely issue resolution and high satisfaction.
• Collaborate cross-functionally with product, sales, marketing, legal, compliance, and operations teams to deliver aligned, integrated solutions.
• Oversee partner onboarding, enablement, and lifecycle management, ensuring scalable and consistent processes.
• Drive implementation and adoption of new tools, technologies, and platform enhancements while identifying opportunities for process optimization.
• Leverage data, analytics, and performance metrics to inform strategy, establish feedback loops, and deliver executive-level reporting.
• Ensure compliance with regulatory and organizational standards, support contract management, and contribute to innovation initiatives that drive business impact.
• May be required to perform additional responsibilities as business requirements evolve

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 7 years of experience in financial services, including at least 3 years in auto lending or digital payments.
• Proven leadership experience in customer engagement, product enablement, or digital transformation initiatives.
• Strong communication, stakeholder management, and project leadership skills, with the ability to influence at all levels of the organization.
• Experience working within technology-driven environments, including innovation initiatives, SaaS, or platform-based ecosystems.

Education:

• Bachelor's degree in Business, Finance, Marketing, or a related field required. Equivalent professional experience may be considered in lieu of formal education.

Skills Required:

Demonstrated ability to effectively manage internal and external relationships, including preparing and delivering executive-level communications and reporting.

• Proven capability to support and guide external partners through onboarding and ongoing engagement processes.
• Solid understanding of digital payment infrastructure, including system integrations and platform connectivity.
• Consistently demonstrates professionalism, integrity, and respect in all interactions, while adhering to organizational policies, procedures, and core values.
• Working knowledge of compliance and regulatory frameworks within lending and payments environments.
• Experience operating within Agile environments, with the ability to contribute effectively to iterative development processes.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA or Dallas, TX

Qualifications Preferred:

• Experience managing third-party vendor relationships in complex, fast-paced environments.
• Proven ability to establish feedback loops and drive continuous improvement initiatives.
• Proficiency with CRM platforms and data analytics tools.
• Experience in SaaS or platform-based ecosystems within financial services.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.