WIRE TRANSFER ANALYST - WATERFORD -MIAMI

JOB SUMMARY

Assists with the overall functions of the wire department including domestic and international wire transfer status, requests, payments, rights and obligations associated with their transactions. Ensures proper procedures are followed to minimizeloss to the Bank while maintaining quality service. Ensures controlsare in place and they are always followed to protect the Bankand its customers from losses that ma yoccur through the transition of wire trans fees. Aids with research requests for our bank branches and /or customers. Accountable for adhering to the Banks’s, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee mustfollow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’sprocesses and comply with any mandatory BSA,AML and OFAC training assigned.

ESSENTIAL FUNCTIONS

Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact. Track progress of recalls, returns and investigations and maintain appropriate and organized log and files of those service messages. Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures. Reviews all wiretransfers for Office of foreign Asset Control (OFAC) hits prior to processing. Ensures compliance with all regulatory requirements surrounding wire transfers. Ensures proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions Completes the Banks legal research requests(subpoenas) in a timely manner. Reconcile incoming and outgoing wires daily: performs next day verification of wires. Balances incoming and outgoing wires daily; performs next day verification of wires. Assists customers and branch personnel with completing wire instructions and other inquiries. Performs reconciliations. and other ad hoc projects within the department as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Customer Service: Anticipates and provides excellent service to internal and external customers Building strong relationships: Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services Communication: Delivers clear effective communication and takes responsibility for understanding others Business Acumen: Understands how the organization works, including current and future policies, practices and trends. Problem Analysis and Solution: Identifies problems, conducts analysis and searches for best solutions Ownership: Takes initiative and assumes personal accountability for goals and outcomes /deadlines Vision and Values: Understands organization’s vision and upholds values in everyday words and actions Collaboration and Creating Teamwork: Operates cooperatively and cohesively. Independence of Judgement The degree of judgement is related to identification and definition of new problems of moderate complexity. Impact of Errors The impact of errors of this position could affect stability and continuity of the vital Bank operations.

EQUALEMPLOYMENT OPPORTUNITY EMPLOYER

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