Hospice Client Support Executive

Job Description

Job Description

Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, we invite you to submit your resume to this posting. A member of our Recruiting team will reach out to discuss opportunities with you.

Optimal Care is where your dedication meets a rewarding career.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• Career ladder growth opportunities – we're expanding!
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

Key Responsibilities

Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving Hospice referrals and promoting Optimal Care's services.

In this role you will be responsible for:

• Drive Sales by building relationships with healthcare providers and community partners to increase Hospice referrals.
• Utilize your strong network within the healthcare community to generate leads and close sales.
• Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
• Providing education to senior living communities, health systems, and referral sources
• Growing service lines and receiving referrals from our healthcare community partners
• Distributing and ensuring all referral sources have proper forms and materials for company service lines
• Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts

Required Qualifications

• Hospice or Post Acute sales experience
• Will also consider discharge planners working in these spaces
• High School Diploma or GED equivalent
• Valid Driver's License
• Reliable transportation and valid automobile insurance coverage
• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
• Practical and theoretical knowledge of Hospice and palliative care

Desired Qualifications

• Associate degree or Bachelor's degree preferred
• Demonstrates active involvement in professional organizations and community activities

Location

• Home Office: 801 Rosehill Road, Jackson, MI 49202
• Main Service Area: Lansing and surrounding

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range

$80,000—$110,000 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.