Business Systems Analyst (Information Systems/Business Analyst II)

Business Systems Analyst

SCDE is seeking a Business Systems Analyst to join the Business Projects team within the Office of Implementation & Support. This is an exciting opportunity to be part of a team driving a significant agency modernization effort. The role serves as a connector across the Office of Implementation & Support (OIS) and the Office of Information & Technology (OIT)— working with technology teams, program offices, and external partners to document, streamline, and continuously improve the processes and systems that support the agency's modernization goals.

The Business Analyst II is responsible for developing and maintaining process documentation, supporting business and technical analysis activities, and ensuring the accuracy and usability of information assets. They collaborate with stakeholders to gather requirements, translate business needs into clear documentation, and support process and system improvements. They have the ability to leverage modern tools, including AI technology, to enhance documentation efficiency and consistency while adhering to established standards and guidelines. The position emphasizes documentation ownership, project support, and backlog readiness, ensuring that work progresses efficiently through the Agile lifecycle with minimal ambiguity or rework.

Responsibilities

Process Documentation & Knowledge Management

• Develop and maintain documentation that supports agency modernization initiatives — including SOPs, knowledge base articles, process guides, and service documentation — ensuring content stays current, governed, and aligned with modernization milestones.
• Create process maps, workflow diagrams, and visual documentation that translate complex systems and procedures into clear, accessible formats for both technical and non-technical audiences.
• Support governance and change management by maintaining decision logs, stakeholder communications, release notes, and service catalog entries as modernization initiatives progress across the agency.
• Enforce documentation standards including taxonomy, version control, and metadata conventions; conduct routine content audits to ensure accuracy, accessibility, and regulatory compliance across the documentation library.

Business Process Analysis & Requirements

• Analyze user and stakeholder needs across OIT program areas; translate findings into actionable business requirements, use cases, functional specifications, and Business Requirements Documents (BRDs) or Product Requirements Documents (PRDs).
• Document system integrations and cross-application workflows; conduct testing to verify process accuracy, system integrity, and alignment with defined requirements.
• Simulate and recreate user issues to identify root causes, document findings, and coordinate with technical teams on resolution and knowledge base updates.
• Assist in developing technical designs, workflow diagrams, process maps, and system architecture documentation that support application development, DevSecOps pipelines, and API integration projects.
• Support application portfolio reviews by documenting current-state system capabilities, integration dependencies, and process workflows across OIT's technology portfolio.

Documentation & Governance Support

• Support governance councils and working groups by documenting stewardship roles, classification standards, retention schedules, and access workflow procedures.
• Develop and maintain catalog entries, dictionary definitions, and glossaries that support the agency's reporting and analytics functions.
• Document stewardship workflows, quality standards, and privacy-safe sharing processes; assist with Ed-Fi infrastructure documentation and interoperability standards for SIS/LMS/LOR platforms.

Leveraging AI Technology

• Use AI technology tools such as Microsoft Copilot and Claude to support documentation workflows — including drafting, editing, summarizing technical content, synthesizing stakeholder input, and reviewing documentation for clarity and consistency.
• Apply effective prompting practices when using AI technology to produce documentation drafts; exercise editorial judgment to ensure all AI-generated content meets accuracy, compliance, and agency style standards before publication.
• Support OIT's AI technology guardrails framework by documenting acceptable use policies, prompt logging procedures, and human-in-the-loop requirements for high-impact decisions involving AI-generated content.

Collaboration & Stakeholder Engagement

• Work closely with subject matter experts (SMEs), product managers, developers, program directors, external agencies, and vendors across all seven OIT departments to gather accurate process detail and validate documentation.
• Participate in Agile sprint ceremonies, technical reviews, document review sessions, and project meetings as the documentation lead; maintain sprint-level documentation deliverables as part of the team's definition of done.
• Build and maintain strong working relationships across SCDE program offices and external partners using modern collaboration tools; represent OIT's documentation standards in cross-agency initiatives and vendor engagements.
• Contribute to quarterly technology scorecards and benefits realization reporting by documenting service health metrics and adoption outcomes in clear, stakeholder-ready formats.

Minimum and Additional Requirements

A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may substitute for the required work experience.

Preferred Qualifications

• Bachelor's degree in Business Administration, Information Technology, Information Science, Technical Communications, or a closely related field; or equivalent combination of education and professional experience.
• 1–2 years of demonstrated experience in business analysis, systems documentation, information systems, or a comparable role in a technology-driven environment; applied experience through internship, co-op, or equivalent project work may be accepted.
• Proficiency with Microsoft 365, SharePoint, and collaborative documentation tools (e.g., Scribe, Confluence, or equivalent knowledge base platforms).
• Familiarity with Agile/Scrum development environments and SDLC artifact types including BRDs, PRDs, test plans, and change request documentation.
• Strong analytical, problem-solving, and organizational skills; ability to manage multiple documentation workstreams simultaneously and meet sprint-level delivery commitments.
• Clear written and verbal communication skills; demonstrated ability to translate complex technical content into plain-language documentation for diverse audiences.
• Direct experience using AI technology for writing and documentation, particularly Microsoft Copilot and Claude; ability to use these tools to accelerate drafting, synthesis, and content review while maintaining editorial control over final outputs.

Additional Comments

As a part of a competitive compensation package, we offer comprehensive benefits that include generous paid time off, preeminent health care benefits, professional development opportunities, pension, a 401(k), and a hybrid work schedule with opportunity for remote work.

The South Carolina Department of Education offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (401(k) and 457 options).

ONLY THOSE APPLICANTS CHOSEN FOR AN INTERVIEW WILL BE NOTIFIED BY LETTER THAT THE POSITION HAS BEEN FILLED.