Registrar 331294

About This Position The Registrar at OSU-Oklahoma City is responsible for the provision of student record‑related services with an emphasis on compliance, collaboration, and customer service. The Registrar provides strategic planning, direction, and supervision for the Registrar’s Office, including Military and Veteran Services. The Registrar manages all operations within the department, including configuration and ongoing maintenance of the student information system, registration, student academic records, graduation clearance, awarding degrees and other credentials, student certification services, transcripts, transfer credit evaluation, course scheduling, publications (catalog and university calendar), and National Student Clearinghouse enrollment and degree reporting. The Registrar collaborates with the Provost’s Office, academic deans, enrollment management, governance groups and the faculty on the development and enforcement of university academic and administrative policies affecting students and courses. They also oversee all training, supervision, and evaluation of Registrar’s Office staff. The Registrar works with campus partners to ensure compliance with federal and state regulations, including the Family Educational Rights and Privacy Act (FERPA), as well as those of other regulatory agencies. While appropriate duties may be delegated to others, the Registrar may neither delegate nor relinquish responsibility for results. Required Qualifications Bachelor's degree (conferred on or before the agreed‑upon start date) Minimum of three to five years progressively responsible work experience in a Registrar’s Office at a post‑secondary institution or related field. Experience working with a student information system and customer relationship management software. Experience working in a fast‑paced and customer‑service‑rich environment. Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision. Knowledge, Skills, And Abilities Demonstrated commitment to exceptional service for all constituencies (students, faculty, staff, and alumni). Knowledge and understanding of FERPA. Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing. Exceptional problem‑solving and critical‑thinking skills, with the ability to evaluate data and identify new conclusions. Ability to handle multiple assignments and prioritize effectively with high accuracy and attention to detail. Capacity to interpret meaningful themes from quantitative and qualitative data. Demonstrated coordination, planning, and organizational skills, managing multiple projects simultaneously. Proficiency in managing and optimizing enterprise‑level student information system platforms, including system configuration, data integrity, and regulatory compliance. Ability to implement secure systems for academic records and sensitive student data in compliance with regulations like FERPA. Skills in troubleshooting, testing, and coordinating system upgrades and new system implementations. Capacity to integrate emerging technologies into academic and administrative processes, aligning initiatives with institutional goals. Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact. Ability to work independently and collaborate within a team environment while effectively managing multiple priorities and deadlines. Proficiency in computer applications, including databases, spreadsheets, and customer relationship management software. Passion for assisting customers and representing the OSU‑OKC and OSU brand with positivity and professionalism. Demonstrated history of ethical and professional behavior. Preferred Qualifications Master’s Degree Demonstrated leadership and management/supervisory experience. Extensive experience with the Ellucian Banner student information system. Knowledge of state and federal laws, regulations, and other policies affecting student records and reporting. Demonstrated strong focus on the student experience and student success. Demonstrated professional record of collaboration and partnering with faculty and leadership. Strategic Essential Job Functions Provides leadership in the development and advancement of OSU‑OKC’s strategic enrollment and completion goals. Actively participates on leadership teams, campus committees, and professional organizations. Works effectively and collaboratively with all segments of the university community to manage departmental operations and initiatives. Develops innovative proposals to improve practices and provide quality service to students and the campus community. Articulates knowledge of academic policies and procedures to internal and external colleagues and partners. Assists with campus‑wide recruitment, retention, and graduation efforts. Represents OSU‑OKC on system‑wide and state‑wide committees and organizations in support of inter‑institutional policies, agreements, data management, and reporting. Operational Effectively leads and supervises the Registrar’s Office staff. Establishes priorities for work assignments, monitors progress, and reviews work to ensure compliance with policy and accuracy of data. Administers departmental budgets. Identifies areas for improvement and implements solutions through continuous process improvement strategies. Works with campus partners to identify, develop, and review key performance indicators, standard operating procedures, and process documentation. Provides oversight of departmental publications, marketing materials, webpages, and social media platforms. Responsible for the administration of departmental technologies, software, and student information system (Banner) modules. Maintains understanding of and compliance with all applicable state and federal laws, policies, and procedures related to educational records, academic standards, and veterans’ benefits. Provides interpretation of OSRHE policy to the campus community and works with the State Regents regarding clarification when needed. Establishes effective relationships with faculty and academic partners across campus, collaborating on issues related to curriculum, university policies, and other areas of Registrar responsibility. Functional Maintains student information system configuration, including academic calendar, academic history, course catalog, class schedule, registration, and transcripts. Serves as a School Certifying Official (SCO) for Veterans Affairs. Serves as the FERPA Officer for the University, ensuring all FERPA regulations are met and providing training on FERPA guidelines. Works with OSU legal on the lawful response to subpoenas related to student records. Understands duties of all functional areas and can step in temporarily if necessary, maintaining oversight. Issues official transcripts and certifications, ensuring compliance with FERPA. Reporting Develops, implements, and manages assessment practices and prepares customized reports. Maintains and analyzes student and related educational data for internal institutional planning; prepares reports to inform campus and departmental strategies. Provides information required for various external compliance reporting and coordinates the submission of specialized annual reports. Assists with Department of Defense Memorandum of Understanding and the Department of Veteran Affairs reporting and auditing. Works closely with partners to ensure accuracy of reporting data and proper data reporting structures. Other Job Duties Completes all mandatory training and participates in a minimum of two professional development activities each year. Performs other duties as assigned. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Working Conditions Must be able to work flexible hours to include some nights and weekends. Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms. Ability to work in a remote environment based on campus and departmental needs. Physical Requirements Duties require extended periods of sitting, talking, and listening. Duties require extensive use of computers, telephones, and other office equipment. Requires possible lifting of up to 25 lbs; if an object weighs more than 45 lbs, a two‑person lift is required. The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation. #J-18808-Ljbffr Oklahoma State University