Retail Shift Supervisor

Required Travel: 25% Position Type: Hourly Full-Time Hourly Rate: $19.50 Bonus Potential: Up to $500/month MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our Sikeston Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you. Qualifications No degree is required. High School Diploma/GED preferred. 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills. Comfortable with workplace technology like registers, scheduling, and inventory management software. Responsibilities Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions. Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively. Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination. Exercise independent judgment in assigning daily job duties to achieve daily operational tasks. Help identify and recommend employees with proven performance for advancement. Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management. Read, follow, model, and enforce all agency policies, procedures, and values. Utilize efficient staffing methods to ensure the store is staffed appropriately. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll. Eliminate wasteful practices through process improvement. Maintain a professional appearance, adhering to MERS Goodwill’s dress code. Other duties as assigned. Benefits Monthly Bonus up to $500.00 Individual and family medical benefits for full‑time employees working 30 or more hours per week. Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week. Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week. 403(B) Retirement on date of hire for employees working 20 or more hours per week. 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week. 401(A) Retirement on date of hire for employees working 20 or more hours per week. PTO Accrual up to 15 days based on hours worked. Paid holidays Flexible Schedules MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor. MERS Missouri Goodwill requires various background and records checks upon employment. #J-18808-Ljbffr