Client Service Associate

OSCA, a division of Tang & Company which provides instructor-led and computer based safety training, has an excellent opportunity for a full-time Client Services Associate. The ideal candidate is enthusiastic, organized, detail-oriented, with a professional and respectful attitude, efficient and able to prioritize tasks.

Pay Rate: $18/hr

Essential Duties and Responsibilities

• Heavy customer interface by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Provide prompt, courteous service to all external and internal customers
• Assist with special projects as assigned
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer inquiries, comments and complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

The Client Service Associate will also possess strong customer service and problem-solving skills, technical knowledge or technical aptitude, strong listening and oral communication skills as well as team orientation organizational skills.

• IT knowledge and ability
• Excellent communication skills, verbal and written
• Attention to detail and accuracy
• Accountability
• Organizational Skills
• Motivated and results driven
• Strong interpersonal skills
• Commitment to continuous improvement
• Maintain a positive mental attitude and professional work ethic
• Confidentiality

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