Operations Supervisor - Air

Locations 1000 S INDUSTRIAL BLVD, Euless, TX, 76040, US (On-site) Job Category Operations: Individual Contributors Job Description The Operations Supervisor – Air Freight is responsible for leading daily air import and export operations to ensure timely, compliant, and cost‑effective movement of international freight. They oversee a team of air freight forwarding professionals while serving as a subject matter expert across export documentation, import clearance, carrier coordination, and customer service. They partner closely with internal stakeholders, airlines, customs brokers, and overseas offices to drive operational excellence. They play a critical role in maintaining service quality, meeting SLAs, and resolving escalated shipment issues. This hands‑on leader brings strong background in international air freight processes, and a continuous‑improvement mindset. Responsibilities Supervise day‑to‑day air import and export operations, ensuring compliance with international trade regulations and company SOPs. Lead, coach, and develop a team of air freight coordinators, promoting accountability, accuracy, and service excellence. Oversee end‑to‑end shipment lifecycle management, including booking, documentation, customs coordination, and final delivery. Ensure adherence to airline, TSA, IATA, and customs requirements for international air freight movements. Monitor operational KPIs such as transit times, service levels, cost control, and shipment accuracy. Serve as the escalation point for customer issues, shipment delays, and operational exceptions, driving timely resolution. Coordinate closely with overseas agents, airline partners, customs brokers, and trucking providers. Review and approve air freight documentation, including MAWB/HAWB, commercial invoices, packing lists, and export filings. Support pricing, routing, and capacity decisions in partnership with sales and network teams. Identify process gaps and implement continuous improvement initiatives to enhance efficiency and service quality. Ensure accurate and timely data entry within the freight forwarding and transportation management systems. Maintain strong customer relationships by ensuring consistent communication and proactive issue management. Support staffing, scheduling, and workload balancing to meet operational demands. Promote a culture of safety, compliance, and operational discipline. All other duties as assigned to meet evolving business needs. Qualifications Education: High School Diploma or GED equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred. Certification/Licensure: IATA/FIATA certification, Certified Customs Specialist (CCS), or similar industry credentials preferred. Experience: 5+ years of experience in international air freight import and export operations. Prior supervisory or team lead experience within a freight forwarding or logistics environment. Strong working knowledge of international trade compliance, Incoterms, and air freight documentation. Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred. Excellent problem‑solving, organizational, and time‑management skills in a high‑volume environment. Strong written and verbal communication skills, with the ability to interact across global teams and customers. Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.). Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events. WHAT WE OFFER Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General . #J-18808-Ljbffr Forward Air Corp.