Veterinary Client Patient Coordinator, Internal Medicine, AVES

Client Patient Coordinator- Internal Medicine

Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!

At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital.

As part of this continued growth, we’re hiring for multiple roles across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.

Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Internal Medicine team and help provide high quality patient care.

Overview:
Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Compensation:

• $22-$24 hourly, based on experience

Schedules Available :

• Full Time
• Schedule: TBD

Primary Responsibilities:

• Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
• Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
• Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
• Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
• Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
• Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
• Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
• Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
• Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
• Collaborate closely with specialists and support staff to improve workflow and patient outcomes
• Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Requirements:

• High School Diploma or equivalent
• At least 2 years of experience in a customer service role is required.
• At least 2 years of experience in a veterinary role , dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
• Culture builders —team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability —individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• Uniform stipend
• Retirement plan

Why AVES?
Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.

We’ve Moved!
AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
Come join us and be part of a hospital that’s growing, evolving, and making a difference every single day.

For more information about our hospital, please visit

 

 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.