Associate Patient Care Coordinator

Requisition number: 2369707

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Interact with internal and external customers in a courteous manner in person and via telephone (approximately 200 calls/day)

• Complete check in and check out tasks

• Schedule new and existing patients

• Verify insurance and complete pre-authorizations and/or precertification of procedures

• Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail

• Scanning of all patients' (demographic) paperwork to patient chart and assist with batch scan filing

• Establish and maintain effective working relationships with patients, employees, and the public

• Perform other duties as assigned

Physical Demands & Working Conditions:

• Work requires hand dexterity for computer, telephone and other office machine operation, stooping and bending for supplies, sitting for extended periods of time. Prolonged computer use may cause eyestrain

• Work is performed in an office environment and involves frequent telephone and consistent face-to-face contact with patients

• Work may be stressful at times

• Interaction with others is constant and interruptive

• Individuals may be required to travel to other locations for coverage as dictated by need

• Contact involves dealing with sick people

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

• 1+ year of customer service

• Basic level of experience with MS Office

Preferred Qualifications:

• 1+ years of medical business office experience

• Experience with EMR computer applications

• Excellent customer service skills, computer skills

• Excellent CPT and ICD-9 coding skills

• General knowledge of medical terminology

• Familiarity with medical billing and collection procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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