Customer Support, Operations Specialist

Prepare and ship Radiant hardware kits Act as first-line customer support via email and phone, triaging and resolving or escalating issues against service standards Run onboarding for new hospital accounts, including IT/network readiness checks, installation coordination with field and OEM partners, and post-install review calls Set up accounts in HubSpot and NetSuite Manage handoffs between sales, installation, and support Own replacements, returns, and customer requests end to end Track recurring issues and communicate them to product and engineering Assemble Radiant kits, including flight case and foam preparation, serial number and device labeling Charge, pair, and test dosimeters according to the outgoing quality inspection procedure Log devices per kit and maintain clean, audit-ready records Prepare outbound shipments Work directly with the Founding Customer Success Lead while supporting the Radiant product as it scales Requirements 2-4 years in customer support or customer onboarding, ideally in healthcare, medical device, or another regulated/connected-device setting Comfortable troubleshooting connected devices and their software at a first-line level Hands-on experience with a CRM or support platform, including HubSpot Service Hub and TalkDesk Strong operational follow-through and ability to close loops Ability to work independently and coordinate with engineering, operations, and leadership on a small team Based in or able to commute to Georgetown, TX Comfortable with hands-on, repetitive physical work, including standing for extended periods, repetitive assembly motions, and lifting/carrying 25 lb shipping boxes and equipment cases several days a week Experience supporting hospital IT or clinical operations is a nice-to-have Background in hardware-enabled or connected-device products is a nice-to-have Core Competencies Demonstrates expertise in customer support and onboarding within healthcare or regulated environments, with strong operational follow-through and the ability to troubleshoot connected devices. Proficient in managing customer requests and coordinating with cross-functional teams to ensure seamless service delivery. Highest-signal resume keywords Customer Support Experience Onboarding New Accounts Troubleshooting Connected Devices HubSpot Service Hub Proficiency Operational Follow-Through ATS Optimization Keywords Hard Skills Customer Support Onboarding Troubleshooting Operational Follow-Through Assembly Quality Inspection Record Keeping Outbound Shipment Preparation Device Testing Account Setup Soft Skills Independent Work Coordination Communication Industry Keywords Healthcare Medical Device Connected Device Clinical Operations IT Support Tools & Technologies HubSpot NetSuite TalkDesk #J-18808-Ljbffr Jobtailor