Call Center Representative
Pepsi Bottling Group
Job Description
Job Description
A Call Center Representative serves as the frontline contact for customers, addressing inquiries, resolving issues, and providing product or service information. This role demands strong communication skills and the ability to manage multiple customer interactions efficiently, ensuring a positive experience that reflects the company’s commitment to quality service.
** Responsibilities **
- Answer incoming calls promptly and professionally
- Resolve customer questions and concerns accurately
- Document and update customer information in databases
- Escalate complex issues to the appropriate departments
- Maintain knowledge of products, services, and policies
- Meet or exceed individual and team performance goals
- Provide feedback to improve customer service processes
Vacancy posted 9 hours ago
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