Theatre Operations Manager

Description

Marcus Theatres is seeking a dynamic  Theatre Operations Manager to bring the magic of movies to life! In partnership with the General Manager, you’ll lead and inspire a team of associates while overseeing every aspect of theatre operations. From driving revenue and innovative sales strategies to optimizing costs, enhancing guest satisfaction, and fostering associate growth, this role is your chance to make a big impact both on-screen and behind the scenes. If you’re ready to join an award winning cast in an exciting, fast-paced environment, here is a ticket to your next role.

Experience movie magic like never before at The Twin Creek Cinema. Featuring 16 state-of-the-art screens, luxurious DreamLoungers, two Ultra Screen DLX auditoriums, a Take Five Lounge, Zaffiro’s Express and convenient in-theatre dining, we deliver an elevated and unforgettable moviegoing experience. If you’re passionate about entertainment, love creating memorable guest moments, and want to be part of a team redefining what it means to go to the movies, we’d love to meet you.

What you will be doing:

• Customer Experience: Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.

• Staff Development: Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.

• Budget Management: Monitor revenue, payroll, and expenses to meet budget goals, implement contingency plans, and explain variances.

• Cost Control: Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.

• Maintenance & Capital Improvements: Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.

• Sales & Marketing: Analyze competitors, promotes brand awareness, and supports guest and associate recognition programs.

• Quality & Compliance: Ensure adherence to quality assurance standards, safety regulations, and addresses deficiencies through corrective actions.

• Administrative Duties: Manage associate records, payroll, reporting, inventory, and system access, ensuring operational accuracy and compliance.

• Perform other duties throughout the theatre as necessary.

What we are looking for:

• Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred. Four year college degree desired.

• Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.

• Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.

• Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.

• Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.

• Ability to stand, walk, and bend continuously, lift up to 40 lbs, and handle high-pressure situations.

• Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).

• Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.

What's in it for you?

• Free Movies

• Discounted concessions and free popcorn

• Early wage access

• Ability to grow your career and transfer from one property to another

• Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa

• Referral bonus for family and friends

• Paid time off

• Medical, dental, and vision insurance, company-paid life insurance, an employee assistance program and 401k with employer match

• And much more!

About Us

As part of the Marcus Corporation, Marcus Theatres has proudly entertained audiences since our first theater opened in Ripon, WI, back in 1935. Now, as the fourth-largest theater circuit in the U.S., we bring the magic of movies to life with 995 screens across 79 locations in 17 states, operating under Marcus Theatres, Movie Tavern® by Marcus, and BistroPlex® brands. At Marcus Theatres, our passion is electric, fueled by the thrill of film and the drive to provide remarkable experiences. We’re dedicated to hiring exceptional talent who bring these experiences to life for every moviegoer.

Note: the above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.