Medical Assistant (MA) - Mobile Immunization

Immunization Program Medical Assistant-Client Support Specialist (MA)

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values: HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

This is a special revenue position.

Position Overview: The Immunization Program Medical Assistant-Client Support Specialist (MA) will support health services provided to patients by ensuring quality patient care through immunization operations. Under the clinical guidance/oversight of the Immunization Program, the Immunization Program MA-CSS will be responsible for performing both front and back office duties, all clinical tasks are in accordance with all Harris County Public Health policies, and procedures as delegated by the Local Health Authority. Also performing clerical front desk duties to support the operations flow. This position supports the Harris County Public Health Department (HCPH), and reports to the Mobile Immunization Assistant Program Manager. This position will work with our Mobile Immunization & Immunization Program teams, and will travel throughout Harris County.

• Assists with patient appointments by performing Immunization, phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories.
• Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed.
• Prepares and labels all patient specimens for transport to appropriate laboratories.
• Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures.
• Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory.
• Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites.
• Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
• Interviews client to collect required information for eligibility determination, using grant and payor guidelines.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Completion of a community college or business/technical school Medical Assistant program.

Experience:

• Experience in phlebotomy.

Licenses/Certifications:

• American Heart Association CPR Certification.
• Valid Texas Driver's License.
• Certified Clinical Medical Assistant (CCMA) through National Healthcareer Association (NHA), or Registered Medical Assistant (RMA) through American Medical Technologists (AMT), or Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), or National Certified Medical Assistant (NCMA) through National Center for Competency Testing (NCCT)

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to work well with teammates
• Communicates clearly and effectively, both orally and in writing

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Licenses/Certifications:

• At least six (6) months of experience in a healthcare setting.

Language:

• Bilingual (English/Spanish).

General Information

Position Type, and Typical Hours of Work:

• This is a full-time position, funded through special revenue.
• 40 hours per week.
• Days and hours of work are typically Monday through Saturday from 8:00 am to 5:00 pm. Due to the nature of the work, shifts may occasionally be extended beyond the scheduled end time, or days may vary, including weekends, as needed
• Must be willing to drive throughout Harris County jurisdiction and to Harris County Public Health Clinics

Work Environment:

• This job operates in both a clinical environment as well as in alternative community-based settings including mobile clinical health services events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.

Physical Demands:

• Persons in these positions frequently lift, carry, push, and pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

Work Location:

• Mobile Immunization Services Team.
• Primary Reporting Address: 1111 Fannin St. Houston, Texas. 77002
• This position requires travel to multiple community locations within Harris County, as directed

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.